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1. The product is an authentic item from the manufacturer.

Hats of the Fuchima brand produced by Cangnan Fuchima Hat Decoration Factory, with direct supply from the manufacturer. The company specializes in manufacturing export Rafe grass hats, denim hats, casual hats, knight hats, wool felt hats, etc., and ensures the quality of all products.

2. Regarding size

To facilitate your selection, we provide a size comparison table and measurement guidelines. However, since head circumference varies from person to person, individual experiences may differ. We only offer suggestions regarding sizes; you should choose the specific size based on your actual body shape. If you request a refund due to an inappropriate size, the return shipping costs must be borne by the buyer.Size is measured manually, and due to factors such as different measuring tools and methods, there may be an error of 2 cm. Please choose the correct size based on the target audience you sell to.

3. Regarding colors

All photos of the products in my store are taken by professional photographers, and efforts are made to match the actual items. However, due to factors such as shooting techniques, lighting conditions, or monitor color differences, there may be slight color variations between the images and the actual products. Please refer to the colors of the actual items for final reference.

4. Regarding customer service

Please contact us via Wangwang. Use the same customer service agent, and you will receive more professional assistance! Due to high volumes of inquiries, Wangwang is often fully occupied. If there is no response after a long time, you can choose self-service shopping based on your description. Please fill in the required color, size, and shipping information directly in the notes section. If you have special requirements, feel free to leave a message, and we will handle them one by one.

5. Regarding after-sales service

Once the vehicles, horses, and hats are sent out, they cannot be returned or exchanged, except due to quality issues.

6. Regarding shipping

Regarding shipping, our company defaults to Zhongtong Express. (To ensure customers receive their items smoothly, please indicate the shipping company you prefer in the message field after making the payment.) Additionally, for remote areas such as Xinjiang, Inner Mongolia, Tibet, Qinghai, and Ningxia, or for shipping via EMS or SF Express, additional freight charges will be required. If you have any special requirements, please inform the customer service or mention them in the message field.