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1. Regarding the factory capabilities

**Q: Are you a raw material factory or a trader?**

A: We are a source manufacturing factory with integrated industry and trade. We have a 6000 sqm modern production facility equipped with core equipment such as full-width printing machines, couplet printing machines, full-width gold foil printing machines, full-width paper cutting machines, and fully automated screen printers. There are over 6 complete production lines, allowing us to control the entire process from printing to packaging independently, and we possess the capabilities for detailed mold making and strict quality control.

**Q: How much is the daily production capacity at 100,000 units, and there is sufficient inventory?**

A: Daily production capacity reaches 100,000 units, with an annual inventory of over 1 million units. Whether it’s custom orders from domestic enterprises and institutions, orders from e-commerce platforms, or cross-border stockpiling, we ensure fast delivery times and stable supply.

2. **Q: Can we visit the factory? Is live streaming allowed?**

A: The factory offers full-on on-site audits. It has a dedicated customer reception room and a sample exhibition hall, where you can observe the production line operations, quality inspection processes, and inventory management in real time. Cross-border retailers who cannot attend can receive live streaming audit services.

**II. Regarding Products and Materials**

**Q: What material is the product made of? Is it safe for the human body?**

A: High-quality offset paper, white cardstock, specialty paper, and other materials are selected from raw materials. They pass the [safety standard] test and the [environmental protection standard] test.

**Q: How many in-stock SKUs are there? What are the best-selling items?**

A: Offering over 150 available SKUs with a diverse range of styles. Popular items, such as elegant pull-out gift boxes, come in 6 different options, and more than 100 new products are launched each year, consistently leading the market trends.

**III. Regarding Customized Services**

**Q: Are customizations via OEM/ODM available? What is the minimum order quantity?**

A: Offers comprehensive OEM/ODM brand customization services, supporting production based on provided designs or samples. The minimum order quantity for customized products is 20,000 pieces per color and size, making it very suitable for small to medium batches. The sample preparation period is only 7 days, and bulk production starts shipping in 20 days.

**Q: What is the customization process like?**

A: ① Communicate requirements based on drawings and samples → ② Confirm process and quotation → ③ Mold opening (cost starts at 350 yuan per day) → ④ Sample confirmation (7 days) → ⑤ Mass production (delivery in 20 days). If a single order reaches 200,000 units, the sample fee will be fully refunded.

**Q: What customization processes are available?**

[A: Various processes such as Process 1: Printing, Process 2: Gold Foil Stamping, Process 3: Die Cutting, Process 4: Digital Printing, etc.]

**IV. Regarding Packaging**

**Q: What options are available for packaging?**

A: Transparent OPP bags: Various gift box packaging types; Minimum order quantity is 100 pieces; For detailed information, please contact by phone.

**V. Regarding Logistics and Shipment**

**Q: What is the delivery cycle?**

A: Ready-to-ship items: shipped within 48 hours; low stock: replenished in 5 days; custom items: shipped in 20 days (subject to customer service delivery time).

**Q: Where is the delivery address and what is the default shipping method?**

A: Shipping Location: [Province/State/City + detailed address]. Default: [shipping company], charged by weight. For other shipping methods, customers pay for [shipping].

**Q: How is the shipping cost calculated? Is there free shipping?**

A: For goods in stock worth * yuan or more, the seller covers shipping; for items under * yuan or custom-made products, the cost of shipping is borne by the buyer. [Courier Company] shipping fees are as follows: [Region 1]: first weight * yuan per kilogram, additional weight * yuan per kilogram; [Region 2]: first weight * yuan per kilogram, additional weight * yuan per kilogram; [Region 3]: first weight * yuan per kilogram, additional weight * yuan per kilogram... (listed item by item according to actual regions).

**VI. Regarding Invoices and Taxation**

**Q: Can I issue an invoice? Who bears the tax fees?**

A: As a [taxpayer type] enterprise, tax compliance and transparency: Special VAT invoices: Tax rate *%, with *% of taxes and fees borne by the buyer.

**VII. Regarding Qualifications and After-sales Service**

**Q: Do you have a quality inspection report?**

A: The product meets the [environmental protection standards] and has passed the [safety standards] testing. The test report number is [Number]. A test report issued by a third-party testing agency can be provided.

**Q: What is the return and exchange policy?**

A: In-stock items: * free returns and exchanges without reason, shipping included for quality issues; custom items: no returns or exchanges for non-quality issues, but shipping is included for quality issues. For quality issues, photos and videos must be sent to customer service for verification before any action is taken.

**VIII. Regarding Agency Distribution and Cooperation**

**Q: Which platforms do you support for drop-shipping?**

A: Domestic platforms: [Platform List]; Cross-border platforms: [Platform List]. All platforms offer drop-shipping and full hosting labeling services.

**Q: Which countries are exported to? Are there any customs clearance issues?**

A: The product is exported to [region list] and several other countries and regions. There are no customs clearance obstacles, and it has a robust capability to handle foreign trade orders.

**[Ending・Signature]**

Do you have any other questions? Feel free to contact our online customer service—*24* we are available to answer your queries 7 hours a day!

【Wenzhou Dingyi Cultural Products Co., Ltd.] | Origin Factory • *+ In-stock SKUs • OEM/ODM Customization