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1. Regarding the factory capabilities

Are you a raw material factory or a trader? We are a raw material manufacturing factory with integrated manufacturing and trading. We have a modern factory space of 3,000 square meters, equipped with core equipment such as edge folding machines and heavy presses, along with more than 3 complete production lines. We have full control over the entire process—from cutting and sewing to hardware assembly—and possess the capabilities for deep mold making and strict quality control.

How much daily production capacity is there? Is inventory sufficient? The daily production capacity reaches 3,000 items, with an annual output exceeding 10 million units, and inventory consistently exceeds 100,000 units. Whether it's domestic e-commerce promotions or cross-border stock preparation, we can ensure fast delivery times and stable supply. Inventory will be replenished within 7 days if needed.

Can we conduct factory inspections? Is live streaming allowed for factory visits? The factory is fully open for on-site inspections, with a dedicated customer reception room and sample exhibition hall. You can observe the production line operations, quality inspection processes, and storage management in real time. For cross-border retailers who cannot visit in person, we offer live streaming factory inspection services—zero risk in cooperation.

II. Regarding Products and Materials

What material is the product made of? Is it safe for pets? The raw materials include top-grain cowhide, double-sided PU, ultra-fine leather, and top-grain plant leather. The edges are polished to have rounded corners to prevent scratches. Hardware uses electroplating technology. It has passed national textile formaldehyde safety standards and EU RoHS environmental protection tests, ensuring safety and comfort for pet use.

How many in-stock SKUs are there? What are the best-selling items? We have over 800 in-stock SKUs, offering a wide variety of styles. Best-selling items like the "Bell Leather Collar" come in 16 colors, and more than 50 new models are launched each year, consistently leading market trends.

Do you have your own brand? Can it be licensed? The factory owns the R-badge brand trademark "Yishanbangshui", which can provide formal brand licensing to partners, facilitating brand-based operations.

III. Regarding Customized Services

Do you offer OEM/ODM customization? What is the minimum order quantity? We provide comprehensive OEM/ODM brand customization services, allowing processing based on existing designs. The minimum order quantity for customized products is 50 pieces per color and size, making it very suitable for small to medium batches. The sample preparation period is only 7 days, and bulk production will be delivered in 25 days.

What is the customization process like? ① Communicate requirements based on drawings and samples → ② Confirm the process and quotation → ③ Mold opening (5 days, with a mold opening fee starting at 200 yuan) → ④ Sample confirmation (7 days) → ⑤ Mass production (25 days for delivery). If 2,000 units of mass production are completed for a single order, the sample fee can be fully refunded.

What customization processes are available? Various techniques include logo imprinting, screen printing, fabric labels, PVC labels, leather labels, gold stamping, thermal transfer printing, diamond embossing, pendant logos, laser cutting, laser engraving, hand-sewn seams, electroplating color changes, diamond inlaying, nameplate customization, and embroidery.

How is the mockup fee charged? Is it refundable?

PU material: 300 yuan/piece

Superfine material: 500 yuan per unit

Leather/real leather material: 800 yuan/piece

Strap material: 200 yuan per piece

Textile items: 300 yuan per piece

For single orders, if 2,000 units are ordered, the sampling fee can be fully refunded. Sample products are shipped within 48 hours via SF Express with payment by the recipient. The sample fee can also be refunded when ordering bulk quantities.

IV. Regarding Packaging

What are the packaging options?

Transparent OPP bag: provided free of charge, no threshold required

White cardboard label (7cm×4cm, 350g): 0.8 yuan per piece, minimum order of 200 pieces

Tag hanging labor cost: 0.2 yuan per tag

Labeling and tag placement (including labor + materials): 0.2 yuan per label

Card wrapping paper (3-layer paper, 1mm thick): 1.5 yuan per piece, minimum order of 1000 pieces

Simple airplane paper box (30.5cm × 22.3cm × 5.5cm): 3.5 yuan per piece

High-end gift box small size (35cm × 1.5cm × 5cm): 1.45 yuan per piece

High-end gift box medium size (4.3cm × 1.3cm × 5cm): 17 yuan per piece

High-end gift box large size (5.6cm × 12cm × 5cm): 21 yuan per piece

Outer box (70cm×30cm×25cm, 5-layer corrugated paper): 7 yuan/piece

5. Regarding Logistics and Shipment

How long is the delivery cycle?

In stock items: shipping within 48 hours

Low stock: Restocked in 7 days

Customized products: Shipping in 25 days (subject to the customer service delivery schedule)

Where is the delivery address and what is the default courier? Delivery address: 4th Floor, Huashuai Hardware, Nanwu Road, Xiaoshuan Town, Jindong District, Jinhua City, Zhejiang Province (Elevator No. 3). The default courier is Shentong Express, with charges based on actual weight. For other couriers, SF Express can be used with payment at destination.

How is the shipping cost calculated? Is free shipping available? For in-stock items, free shipping is provided if the payment exceeds 500 yuan; for items under 500 yuan or custom orders, the shipping cost is borne by the buyer. The shipping fees for Shentong Express are as follows:

Zhejiang, Jiangsu, Shanghai, and Anhui: 4.5 yuan/kg for the first portion, 1 yuan/kg for additional weight

Jiangxi, Shandong, Fujian, Guangdong, Hunan, Hubei, Henan, Tianjin, Beijing: First 4.5 yuan/kg, subsequent weight 2 yuan/kg

Shaanxi, Shanxi, Hebei, Sichuan, Chongqing, Guangxi, Guizhou, Yunnan, Liaoning, Jilin, Heilongjiang: First weight 4.5 yuan/kg, subsequent weight 3 yuan/kg

Hainan, Inner Mongolia, Qinghai, Gansu, Ningxia: First 6 yuan/kg, additional weight 6 yuan/kg

Xinjiang: First 12 yuan per kilogram, additional weight 10 yuan per kilogram

Tibet: 15 yuan per kilogram for the first portion, 15 yuan per kilogram for additional weight

6. Regarding Invoices and Taxation

Can I issue an invoice? Who bears the taxes? As a general tax taxpayer enterprise, tax compliance and transparency:

Regular invoice: Tax rate of 1%, and the tax fees are borne by the seller

Special VAT invoice: Tax rate is 13%, with 10% of the tax borne by the buyer

7. Regarding Qualifications and After-sales Service

Do you have a quality inspection report? The product meets the EU RoHS (EU)2015/863 environmental testing standards and passes the GB/T 2912.1-2009 national textile formaldehyde safety standard test. The環谱 test report number is HAPTX2602031235; a test report issued by a third-party testing agency can be provided.

What is the return and exchange policy?

In stock items: Support 7-day no-reason return and exchange; quality issues include free return and exchange with shipping covered.

Customized items: No returns or exchanges due to quality issues; returns and shipping costs covered for quality problems

Quality issues must be photographed and videoed, and confirmed with customer service before being addressed.

8. On Agency Distribution and Cooperation

Which platforms do you support for drop-shipping?

Domestic platforms: 1688, Tmall (Taobao/Tmall), TikTok, PDD, etc.

Cross-border platforms: Amazon, TEMU, SHEIN, SHOPEE, Alibaba International Station, Etsy, TIKTOK, WILDBERRIES, WALMART, etc.

All platforms offer drop-shipping and full hosting labeling services.

Which countries do you export to? Are there any customs clearance issues? The products are exported to multiple countries and regions including Europe, America, Southeast Asia, and the Middle East. There are no obstacles in customs clearance, and we have a robust ability to handle foreign trade orders.

💡 Do you have any other questions? Feel free to contact our online customer service; we are available 7 days a week, 24 hours a day to assist you!

🏭 Jinhua Sensu Pet Products Co., Ltd. | Origin Factory · Over 8000 in-stock SKUs · OEM/ODM customization