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Common Questions

1. What is the minimum order quantity for the electric grinder (logo, color, style)?

Answer: The specific quantity is determined based on different styles. Generally, it starts at 500 units. Trial orders support smaller quantities. If larger quantities are required, we will calculate the cost and provide you with a quote accordingly.

2. What type of battery should be used? Can regular batteries be used?

Answer: It uses high-quality lithium batteries, offers strong power, long battery life, is environmentally friendly, easy to charge, and provides efficient and stable grinding.

3. What is the material of the electric grinder?

Answer: Generally, materials such as 18/8 stainless steel, ceramic core, and glass bottle are used, and the material can also be customized according to requirements.

4. What is the delivery time for customizing the logo on an electric grinder?

Answer: If producing up to 2,000 units customarily, the delivery time is approximately 15–30 days.

5. Can we provide sample services?

Answer: We usually provide customers with samples from our current inventory for free. If you need samples in OEM colors and printed versions, we will charge you based on the actual costs, which will be refunded after the order is placed.

6. When is the delivery date for the samples?

Answer: For existing samples, it takes 2–3 days. If you need samples designed by yourself, it usually takes 7 days.

7. Steps to customize a logo?

- Provide the logo documentation (in AI document or CDR format)

– Select the logo production process (you can choose engraving, screen printing, labeling, or other methods)

- Design renderings (the logo is designed by our company and placed in the product renderings)

– Confirm details (make adjustments to aspects such as logo position and size)

- Product production (samples will be sent to you for confirmation before entering mass production; postage is paid at receipt)

8. What should we do if there is a quality complaint?

Answer: Please keep the records and show them to us. We will do our best to satisfy you. We offer a 1-year warranty after purchase.

9. Instructions regarding returns and exchanges:

(1) Without affecting secondary sales, you may return or exchange the product without reason within 7 days from the date of receipt. Please ensure to return it in its original packaging to prevent damage during transit.

(2) For returns due to non-quality issues, the return shipping cost shall be borne by the customer.

(3) If there are invoices and gifts, please send them back together. If any is lost, it will be deducted according to the market price.

(4) Costs incurred due to logistics rescheduling caused by customer-related reasons (incorrect address, phone number, rejection, etc.) shall be borne by the customer.

10. Regarding Invoices:

If you need an invoice, please contact the online customer service when placing your order. The invoice information required is as follows:

(1) Electronic invoice: Company name, tax ID, and receiving email address

(2) VAT invoice: company name, tax ID, bank account details, company address, contact phone number