|
1. About products:
our products are customized and available in a variety of colors. The color is shipped randomly. If you want to specify the color, please contact us by phone when placing an order. The delivery time of customized products is subject to the communication time with customer service. It is normal for our store to be out of stock due to the large quantity of goods. If the goods you buy are out of stock, we will inform you immediately. All out-of-stock products are refunded.
2. About quality:
there will be special department packing before shipment. There should be no quality problem, but it cannot be 100%. If the product does have its own defects, please contact us in time within 48 hours after receiving it, it must be solved properly for you.
3. Size problem:
each product has a measurement and detailed size. Each person has a different measurement method, and the error of about 1-2cm is normal. If you blame the seller for the wrong size recommendation afterwards, I am sorry that you will not accept returns based on this.
4. About color difference:
color difference is an inevitable problem for any online seller. There are many reasons for color difference, such as different cameras, different monitors, different lights and environments. Color difference is everywhere. After all, machines are not human eyes, we will try our best to reduce the color difference between the physical object and the picture. The color difference cannot be used as the reason for returning or exchanging goods. If you care about the color of the product, please consider carefully before ordering.
5. About product return and exchange:
1). Please communicate with the customer service before returning the product to explain the details so as to track your return and handle it in a timely manner.
2). The problem product must keep the packaging intact (please bring your own packaging, do not paste or write directly in the original outer box of the product)
3). We will try our best to meet the customer's designation of product color or style, but we cannot guarantee 100%. If the color or style does not match, the product will not be returned.
4). For goods damaged in transportation, it must be submitted within 24 hours after receiving the goods, and contact the after-sales customer service of our company for registration. The remaining period is that the goods are in good condition by default.
5). Return and exchange are not allowed under the following conditions: the returned product packaging is damaged or incomplete, the product accessories or related materials are incomplete, the product is repaired or modified without authorization, and the product is not used or stored according to normal methods.
6). After-sales service is the most no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, please follow the above regulations of the company to avoid affecting the quality of after-sales service.
|
