Order flow

(1) after determining the required styles and quantities, the customer can contact our online customer service to confirm the stock, style, quantity, size, express or logistics costs, delivery address and other issues, and then place the order online; If you place your order by yourself, please indicate your request in the message or leave a message to customer service.

(2) according to the actual inventory, we determine the quantity of supply and the time of delivery. As the daily shipment is very large, we cannot guarantee that any item will be available at any time.

(3) after the agreement is reached, the customer will make the payment immediately through alipay and e-bank. (all the products in the room support alipay's secured transactions. If you make the payment by other means, please refer to the following information of baby's instructions and contact the customer service staff to ensure the safety of your payment.) The bank can remit money directly

Contact customer service!

(4) we deliver the goods according to the agreed date, and deliver the goods within 3 working days at the latest after payment (in case of special circumstances, the customer service staff will contact you in time to negotiate with you about the delivery).

Sign for instruction

After the customer receives the goods, please open the goods in front of the express personnel. If the goods have been signed, it indicates that the quantity and quality of the goods are ok, and the return and replacement requirements are not accepted.

Just read the exchange instructions

The customer must inspect the goods in front of the express delivery personnel. If you find any problem with the goods, please ask the express delivery personnel to testify, and immediately contact our customer service staff.

If the number of goods or goods is inconsistent with the order, it shall be confirmed by the Courier and confirmed with customer service before replenishment and replacement.

If it is the product quality problem, please ask the customer to provide relevant photos as proof, and contact the customer service to confirm the fact before the replacement.

If the customer only wants to exchange the goods unilaterally, please contact the customer service within 2 days after receiving the goods and reach an agreement before the goods can be replaced.

Check and check related freight charges

If it is our responsibility, we will bear the freight if the goods are delivered less, quality problems, etc. Otherwise, the round-trip freight shall be borne by the customer.

Information on the mode of transport

1. All goods are transported in two ways
Express and freight (all pearl river delta region USES express)
2. It is recommended to use huitong first, followed by yunda.
(if the customer needs to specify the express company, it is also ok, because it is not a cooperative express, the freight will be quite high)
3. The selected freight companies are: deppon, xinbang, tiandi huayu and jiaji
If you need to specify the freight company, please confirm, our freight is according to the actual charge freight company, general fare is 25 to 30, then according to the weight, volume increase of freight and insurance, shipping freight relatively cheap suitable for bulk cargo transportation, logistics transportation need to arrange shipment 48 hours (note: receiving area is different, the freight is different also, specific please ask the local freight), please confirm your receipt and inform the customer service;

Round-trip freight is borne by the buyer! The buyer can also specify the logistics, and our company will deliver the goods according to the buyer's requirements.