Frequently Asked Questions
Is the item I selected in stock? When will it be shipped?
Normal orders, if payment is successful before 17:00, the day after will be sent out at 20:00. During major events, shipping may be delayed, and we will inform you in advance. If there is a delay, the latest shipping time will not exceed 72 hours.

· If I do not ship as promised, what should I do?
Please contact customer service immediately to understand the specific reasons for the delayed shipment.

How long will it take for my purchased goods to arrive after they are shipped? Is the transportation safe?
In general, massage devices in Jiangsu, Zhejiang, and Shanghai will be delivered within 1-2 days, while those in other regions will take 3-4 days. For remote counties and cities, the delivery will be delayed by 2-3 days. Massage chairs are sent via logistics express, directly to your home.

Is the invoice sent out at the same time as the goods? If not, how can I track the logistics of the invoice?
The invoice will be mailed by the courier after you confirm the receipt of the goods. You can ask the customer service for the courier's tracking number.

How to receive the goods and what should be paid attention to?
Before signing for the delivery, please inspect the outer packaging for any damage, ensure that the product's appearance and functions are intact. If you find any anomalies, refuse to sign for the delivery and take photos for evidence. Immediately contact our customer service staff.

How should quality issues be handled 15 days after the purchase?
The massage device is warranted for one year. Within one month, the buyer enjoys the option of exchange detection, and the buyer bears the cost of returning the product to the factory. After one month, the seller is responsible for the round-trip shipping costs, and after one year, for repairs, the buyer must pay for both the round-trip shipping and the repair costs.
The massage chair host is warranted for two years (consumable parts such as leather pads, leather covers, hand-held heat therapy devices, and headphones are not covered by the warranty). During the warranty period, you enjoy free on-site service; after the warranty period, you will be charged for labor and parts.