Position of order no. :
Return and exchange on quality issues.
1.Within 15 days after receiving the goods, if the product quality problem is found, please contact the after-sales customer service. Overdue acceptance. The problem product must be kept in full package (please bring your own package, do not paste or write directly in the outer box of the product). To accumulate more than 5 kg of returned goods, the returned freight shall be borne by our company. Please add 5-10 kg of ordinary logistics back to our company, and the freight will be borne by our company, and we refuse to send the expensive debon and jiji and tiandi huayu logistics, if there is any violation of the freight.
2.Before returning the goods, please communicate with the after-sales customer service, please fill in the after-sales service form, so as to keep track of the timely processing of your returned goods.
3.We will try our best to meet the customer's specification of color or style, but not 100% guarantee. If the color or style does not match, the goods will not be returned.
4.For the damaged goods in the transport, we consider the direct customer looking for logistics company compensation is very troublesome, so my company to take full responsibility, but must be made within 3 days after receiving and after-sales service form within three days completed registration. If there is no shipment within 3 days after receipt of the goods, the goods will be received in good condition by default.
5.We reserve the right to return the goods to our customers without handling any of the goods sold in our company, and the freight shall be borne by the customer and the goods will be returned to the customer directly.
6.The following conditions cannot be refundable:
A returned product packaging is damaged or incomplete, product accessories or relevant data are not together;
B. Repair or refit without authorization;
C not used or stored according to normal methods;
D goods beyond the period of service.
E seasonal products are not refundable (such as summer fan winter thermal insulation).
7.After-sales service is the most basic service company, we are willing to offer you good after-sales service, at the same time, good after-sales service also need customer to cooperate, please read these instructions carefully, before the return as soon as possible according to the above provisions, lest affect after-sales service to you.
8.The above mentioned above is about the damage and quality problem. If the weight is not up to 5kg, if the customer wants to return the goods, the freight will be deducted.
Return and exchange of unmarketable goods.
1. Within 15 days of receiving receipt date (in the waybill) have unsold goods to my company to return, please contact after sales customer service before return, please fill out the service table, and in return of the goods into the return of the subsidiary, in order to track your return to get timely treatment.
2. Return of goods demand packing sound (please bring the packing, don't directly in the original outer paste or writing) make sure not to fold sealed packaging, unused and shall not affect the second sales (or will not be refund).
3. We will try our best to meet the customer's specification of color or style, but not 100% guarantee. If the color or style does not match, we will not bear the freight.
4. As we offer a longer replacement, we will not return the products that have been removed from our company.
5.We will give you a 20% discount for non-quality goods returned. If our company receives the goods with serious damage, we will provide the product pictures to the customer, and we will negotiate with you after the sales. The payment will be sent back to alipay or to the pre-deposit.
Due to the difference in freight rates between Hong Kong, Macao and Taiwan, if there is any need to return the goods, please contact our customer service customer first and solve the problem through negotiation.
The provinces are usually logistics, yiwu logistics directly through the whole country, as long as the city level above the city is basically to, county cities need to transfer. The logistics will call you after arrival. You need to pick up the goods by yourself. Here we areSpecial instructions. Yiwu logistics company service the good and bad are intermingled, I hope you can order before their first contact with a logistics company, the method can be to find, you can also call 114 queries in yiwu to your local logistics points, to find a place nearest to you. Then tell us the logistics number of yiwu, we will send you to your service point.