【Applicable scope】: living room, bedroom, decoration cabinet

About Color Difference
 
All the product images and detail pictures of our company are 100% taken from actual products. Due to the high reflectivity of ceramic crafts, changes in shooting environments, variations in light, and differences in monitors, the surface colors of ceramic crafts will vary, and color difference is unavoidable. Customers who are cautious about this should be careful when shooting.
 
About the size
 
All our products are handmade, and there will be slight size variations for the same product design. Due to the irregular shapes of our products, the dimensions provided are estimated and may differ slightly from the actual size. For precise dimensions, please refer to the actual product upon receipt.
 
About Packaging
  
All our products are ceramic crafts, which are fragile. Therefore, our packaging generally consists of bubble wrap plus cardboard boxes, followed by packing in wooden crates. (Dear customer, using wooden crates is to protect the goods inside). A wooden crate costs 10 yuan, and the cost is cumulative. If you strongly request not to use wooden crates, we will not be responsible for any damage to the goods during transportation.
 
About shipping
 
Due to the need for warehousing, inspection, packaging, and making wooden crates, it takes some time. Additionally, we have a large daily volume of orders, so we typically assume that it will take 1-2 days to prepare the goods after receiving your payment, and we will send the goods to you within 3 days. If there are any special circumstances, please communicate and negotiate with our customer service.
 
About Logistics
 
Our company usually chooses general logistics for shipping, and we will try to choose the nearest freight forwarding department to the unloading point. It is best if you specify the freight forwarding department yourself. However, there may be differences in costs due to different logistics companies, and our company is not responsible for them. Once the product arrives at your location, the logistics company will notify you to pick up the goods in time, and the freight charges will be paid by you. If you specify a courier company, the costs will be borne by you.
 
About Stock Out
 
Regarding the stockout, our customer service will contact you immediately. You can choose to replace it with other products, or choose to keep it until we can replenish it for you next time. Thank you for your support.
 
About Damage
 
When picking up the goods, please ensure to inspect the product packaging and the product itself. If there are a few damaged items, please notify us within the first two days (the notification is valid within 2 days) and provide evidence by taking photos. Our company will bear the responsibility for the damage.
About sending the wrong goods, missing goods, and serious quality problems of the goods, all the responsibility lies with our company.
 
The company is fully responsible for all the products we sell. If there are any problems with the products upon receipt, you can contact us immediately to resolve them. We will definitely give you a satisfactory reply.
 
About Flaws
 
All our products are 100% inspected by quality personnel before shipment. Due to the fact that most of our ceramic crafts are all handmade, minor imperfections such as pinholes, sand eyes, and black spots are considered normal for the firing process. Customers who are sensitive to these issues are advised to exercise caution when making a purchase.
 
About Customization
 
Our company is a productive enterprise that offers sample-based customizations, ensuring both price and quality. For sales and product details, please contact our customer service for negotiation. The sample fee is paid by you, and it will be refunded after the transaction is completed.
 
About Customer Service
 
Contact Number: 13516955983 QQ: 641151725
Store location: 1st floor, Block B, Phase I, Yiwu International Commerce City, 0772, 0770