I. notes to customers:
1. Within 3 days after receiving the goods (subject to the receipt date of the waybill), timely feedback the product information and the receiving information (fragile and afraid of pressure, whether the goods are less and actual receiving), and the delay will not be accepted. Once the false report is verified, it will not be accepted.
2. Within 7 days after receiving the goods (subject to the receipt date of the waybill), please contact us in time if you find the products with quality problems such as functional failure.
3, because of considering the customer could not have all the products after receiving the goods one by one check, conventional products such as cloth series, stainless steel series, plush products, etc. In a month to enjoy quality assurance, strategic cooperation level of customers enjoy quality assurance in two months.
4. We will try our best to meet the customers' specifications of color or style, but not 100%. If the color and style do not meet, the return will not be returned (when the customer orders the order, please note that the goods can not be supplied according to the requirements, do not handle the goods).
5. When the customer is receiving the goods, whether the outer packing box is damaged or not, we need to open the case for inspection. If there is any product quality problem such as damaged because of transport problems, please let the relevant transportation companies according to stamped with the seal of the fresh, and will provide to us, this prove to assist customers to claim by us.
Ii. Customer's return instructions:
1. Return and replacement conditions:
(1) the following conditions cannot be refundable:
A. The returned product packaging is damaged or incomplete, and the product parts or relevant materials are not together;
B. Repair or refit without authorization;
C. Not used or stored according to normal methods;
D, special price products, discounted products, products that have been removed from the shelves (such as summer fans, insect repellent ring, winter heating supplies, etc.);
E. Return products with labels to make false.
(2) if it is not satisfied or similar, it is not acceptable to return the goods without quality problems. The transportation fee of the returned goods shall be paid by the customer.
(3) please do not return the goods that are not in our company. Once the goods are verified, they will not be returned.
(4) in order to give customers peace of mind, we are committed to quality problems of unsold goods (has not done so three months after purchase pin finished goods) can return to us for attention, before return, please contact the after sales customer service.
(5) for the return of non-quality problems, the returned goods require the packaging to be in good condition and do not affect the secondary sales. Otherwise, they will not return.
(6) we will give you a 20% discount for the return of goods without quality. If our company receives serious damage to the goods, we will provide the product pictures to the customer, and we will negotiate with you after the sales. The payment will be paid to you in alipay, bank card or as payment for goods.
(7) all the return of the accumulation of more than 5 kg, please return, return the freight shall be borne by our company (denied and gravels, JiaJi expensive logistics back, back to the way please contact the after sales customer service consultation), if the guest would return, freight self-care, mixed batch after all do not retail, please mutual understanding!
2. Return and replacement process:
(1) fill in the after-sales registration form, less than 5 kg, as the record registration;
(2) before delivery, the returned package shall be communicated with the after-sales service, and the completed e-form will be sent to the after-sales customer service, and the after-sales customer service will give an acceptance opinion of the return.
(3) return the bad goods, please send the logistics information of your return to our after-sales customer service, make the record, and facilitate timely tracking;
(4) receiving the returned goods, and giving the handling opinions of the returned goods within three days after the inspection.

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