Frequently Asked Questions:

1. Do the colors I see on the monitor exactly match the actual item?

Answer:
The color difference between the images seen on the monitor and the actual items: color difference has always been a challenge in online trade, as there are many causes for it. For example: the same picture looks different on different monitors, which comes from factors such as the brand, technology, brightness, and color temperature of the monitor; in addition, the environment where the photo was taken is different from the environment where you are viewing the product, which also causes color difference. We are also trying to control the gap in color difference, and color difference is an issue that can never be completely avoided. Please agree to take another photo.

2. Who is responsible if the item is damaged in transportation?

Answer:
We have extremely safe transportation packaging measures that can ensure over 99% transportation safety. If the item is damaged in transit, please contact us (contact information is on the outer packaging). We will make a satisfactory reply to the customer within the shortest possible time.

3. I don't know which courier company can reach the place I'm in. What should I do if no courier company can reach it?

Answer:
We have dedicated personnel for product shipping. Before sending the products, we will carefully verify which courier company to use in your area to ensure that the products arrive safely in your hands. If we are unable to find a courier company to your area, we will contact you directly and provide you with the appropriate solutions based on your situation.

4. What should I do if I am not satisfied with the quality of the items?

Answer:
We can guarantee that the quality of our items is very good. If you are not completely confident, you can purchase samples first and then place bulk orders after being satisfied. At the same time, the products sold by our store are crafts, not perfect and flawless products. Please measure your feedback with a little consideration. We do not believe in the existence of 'professional negative reviewers'!

Chapter 1: General Rules for Allocation

   1. The goods required by the buyer, our company will deliver according to the principle of "payment upon shipment".

   2. The product dimensions and weight are for reference only and may have a slight deviation due to manual measurement. The specific specifications and weight should be confirmed by the actual product.
   3. Freight, invoice and other related expenses shall be borne by the purchasing party.
Section Two: The Fulfillment Cycle
  Under normal circumstances, we will assemble the relevant items within one working day after receiving your payment and hand them over to the relevant delivery company for delivery. In the case of a larger order quantity, the shipping cycle will be extended by 1-2 additional working days. Additionally, the following circumstances may affect the shipping cycle:

   A. The product category you have ordered includes a variety of items, but our current inventory of styles and quantities is insufficient to meet your needs in a timely manner. We need to arrange for the production (we will first communicate with you about this).
   B. After the order is confirmed and before production is arranged, you request a temporary change to the product's structure or ratio;
   C. The order quantity is large.
   D. Occasionally, it happens to coincide with public holidays or weekends. The impact of some employees taking rest days, etc., leads to a lag in the delivery cycle.
Section Three: Detailed Rules for Allocation

  1. In terms of delivery, the differences in regions, the weight of the goods, and the differences in transportation methods will all directly affect the cost of your freight. Please consult with us for the specific shipping methods.

  2. When you receive a notice from the freight company to pick up the goods, you should check whether the packaging box is intact. If the outer packaging is damaged, you should refuse to pick up the goods and promptly notify us by phone, so that we can handle the claim matters. If the outer packaging is complete, open the box in front of you, and check it. If there is a shortage, you should also refuse to pick up the goods, and promptly ask the other party's staff to issue a proof, sign and seal, and then notify us by phone to facilitate the verification.

【关于汇款】

Highly recommend using Alipay for payment; it's fast, convenient, and the safest shopping method for buyers. Don't forget to confirm payment after receiving the goods!

Please contact customer service before placing an order to confirm whether there are goods available and the color of the product.

【关于发货】

Working days, orders placed and paid before 12:00 will be shipped the same day, while those placed and paid after 16:00 will be shipped the next day (if there are urgent orders, please specify). Due to the large volume of daily shipments, the company has a uniform policy of shipping after 16:00. Please understand and forgive the inconvenience!