About the quality of goods

1. Within 15 days after receiving the goods (subject to the date on which the waybill is signed and received), if you find any quality problem of the products, please contact the after-sales customer service timely. It will not be accepted after the deadline. The packaging of the products in question must be kept intact (please bring your own packaging, and do not paste or write directly in the box outside the original factory). Accumulate 5 kilograms above to return goods, the freight that returns undertakes by my company. Please return 5-10kg by ordinary logistics. We will bear the freight and refuse to send expensive deppon, jiaji and tiandi huayu logistics. If you violate the freight, please pay by yourself.

2. Please communicate with the after-sales customer service before returning the goods, and please cooperate to fill in the after-sales service form, so as to track your return of goods and deal with it timely.

3. We will try our best to meet the customer's specification of color or style, but we cannot guarantee 100%. If the color or style do not match will not be returned or exchanged.

4. For the goods damaged in the transportation, we consider that it is very troublesome for the customer to directly seek compensation from the logistics company, so our company takes full responsibility, but it must be put forward within 3 days after receiving the goods and fill in the after-sales service form for registration within 3 days. If no damage is reported during transportation within 3 days after receipt of the goods, the goods shall be deemed to have been received in good condition.

5. We reserve the right to not deal with all the returned and replaced goods and the freight shall be borne by the customer and the goods shall be returned directly to the customer if the goods sold by us are not delivered to our company.

6. The following conditions are not eligible for exchange:

A the returned product package is damaged or incomplete, and the product accessories or relevant information is incomplete;

B. Repairs or modifications without authorization;

C not used or stored in the normal way;

D goods beyond the term of after-sales service.

E. Seasonal products are not refundable (such as fans in summer and thermal pads in winter).

7. After-sales service is the most basic service of the company. We are willing to provide good after-sales service for you.

8. As for the handling of damaged products and quality problems mentioned above, if the weight does not reach 5kg, the customer shall return the products and bear the freight

Because many are the first time to alibaba batch goods, the process is not familiar, after a period of summary and feedback from all staff, listed some common problems to solve the method, of course, there will be many shortcomings, welcome to come to propose! A little bit of your advice will be our valuable experience in the growth process!

1: about how many batches, do you support mixed batch? Is there any limit on the amount? What about the freight?

All products in accordance with the above batch can be, the amount of unlimited! Support mixed batch! Support alipay transactions!

We have marked the weight of each product, and the freight system will calculate automatically when the product is patted, so there may be a little error. If there is any problem, please contact the customer service in time.

2. When the goods are delivered, are they delivered randomly? Can you choose the style?

On the issue of the design and color, distribution of the default are mixed, there are special requirements of friends can note the style or color (taken together have a bar can note, write the article number, style, such as: Y1: black), we will try to help you prepare, in accordance with the requirements but are short of, hope you tolerance. Big piece write message note small piece sends at random. Color and style will be sent randomly, but you can write a note, we will try to match according to your writing, if you lack color or style, we will send you immediately, please forgive me! There is a column to note when we take photos together.

3: for customers who need to check the products and check the orders, please send the alibaba account number to the customer service for the convenience of checking the orders. The alibaba account number is the login account at the top left corner of the page of alibaba.

4: how long will it take?

Generally 1-2 days in jiangsu, zhejiang and Shanghai, 2-3 days in anhui, guangdong, fujian, shandong, jiangxi, Beijing and tianjin, 3-5 days in other regions, 4-7 days in remote areas, 3-7 days in general logistics outside the province!

5: when will it be delivered?

About the delivery: the express delivery is at 6:00 PM, and the orders on that day are generally delivered tomorrow or the day after tomorrow, because there are still many orders to be arranged, and there are many customers who need to make up the order and change the address, so we will send them after we have sorted them out! We will arrange shipment as soon as possible! Hope you can understand! The express company we cooperate with is tiantian express. Please log inhttp://www.ttkdex.com/The query.

6: how can I check the order number and transaction record?

Please log in alibaba account first, then click assistant

Then select the transaction record to view

Location of order number: