About after-sales and quality issues
1. Within 7 days after receiving the goods (subject to the date of receipt of the waybill), if any product quality problem is found, please contact the after-sales customer service in time. Overdue inadmissible. The problem product must be packaged completely (please bring your own packaging, do not paste or write directly in the original outer box of the product). If you accumulate more than five kilograms of returns, the returned freight will be borne by our company. Please return 5-10 kilograms by ordinary logistics. Our company will bear the freight and refuse to send expensive Debang, Jiaji and Tiandi Huayu logistics. If there is any violation of the freight, we will not return the goods without quality problems, don't exchange.
2. Please communicate with the after-sales customer service before returning the goods. Please fill in the after-sales service form in order to track your return and get timely processing.
3. We will try our best to satisfy the customer's specification of product color or style, but we cannot guarantee 100%. If the color or style does not match, it will not be returned or exchanged.
4. In the case of sending goods not sold by our company to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.
5. The following conditions cannot be returned or exchanged: A the returned product packaging is damaged or incomplete, and the product accessories or related materials are incomplete; B repair or refit without authorization; C not used or stored according to normal methods; D color and color are not returned or exchanged. Products beyond the after-sales service period. E seasonal products will not be returned if they are overdue (such as summer fan warm stickers in winter).
6. After-sales service is the most no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or returning the goods, do as much as possible according to the above regulations of the company, so as not to affect your after-sales service. 7. As for the handling of damaged and quality products, if the weight does not reach 5 kilograms, if the customer wants to return it, the freight will be paid by himself.
As for logistics, other provinces usually send logistics. Yiwu logistics goes directly to the whole country. As long as cities above the municipal level basically arrive, county-level cities need transit. After arrival, the logistics will call you, and you need to pick up the goods yourself. Here, we specifically explain. The services of Yiwu logistics company are mixed. I hope you can contact a logistics company by yourself before ordering. The method can be to find it yourself. You can also call 114 to inquire about Yiwu's local logistics point, find a place closest to you. Then tell us the logistics phone number in Yiwu and we will help you deliver it to your service point.
