Please check the quantity of the goods and the goods face to face when the Courier deliver the goods to the door and sign for them. If the goods are not counted, please call us in time.
Check the lost items: first check the weight of the express bill and the original weight of the goods after receiving, save the packaging bag, take a picture and contact customer service, customer service will help as soon as possible

You contact the warehouse to verify the weight of the order at the bottom of the warehouse, and verify the goods sent through the software. If there is indeed a shortage, we will arrange a replacement for you as soon as possible.

If the goods have been delivered normally after verification, and the quantity of the goods has not been counted and the damage of the goods has not been checked, the loss shall be borne by the individual.

Wholesale instructions and FAQs:

(1) Are there any goods on the shelves? What if it's out of stock?

All of our products are sold from stock, and the page shows that the baby can be shot is in stock, please rest assured to buy. Due to a wide variety of goods, the daily sales volume failed to take off the shelves in time

Please understand the situation caused by stock shortage, we will contact you by phone or Wang Wang and deal with it.

This shop is specialized in wholesale, for the product warehouse with a few yuan of amount out of stock, it will change other colors or cross out, and send other goods to you. The goods out of stock will not be reissued.

(2) We have paid, when will the goods be delivered and how long will it take to receive the goods?

As the daily shipment quantity is relatively large, we will deliver the goods in order of payment within 72 hours after your successful payment. The delivery time will be affected by distance, weather and uncertain factors

(3) What should we do if we receive the goods with quality problems and out of stock?

If the goods are out of stock or have quality problems after receiving the goods, please contact after-sales service in time within three days. If there are quality problems, please take pictures and send them to the customer service immediately after receiving the goods.

I received the goods, but I don't like them very much. Can I exchange them?If you are not satisfied with the product, do not like it, in the case of no use, does not affect the secondary sale, can be returned or replaced, freight charges.

(4) Do not return or exchange under the following circumstances

A. The returned product packaging is damaged or incomplete, and the product accessories or relevant information is incomplete;

B. Repair or refit without authorization;

C. Not used or stored in the normal way;

D goods beyond the period of after-sales service;

E Seasonal products beyond the time limit shall not be returned (such as mosquito repellent products in summer, fans for warmth in winter);

F The products our company has removed from the shelves will not be returned or replaced.

About after-sales

A) We will not return goods that are damaged by human causes (such as unauthorized repair, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, etc.), goods with incomplete packaging, and goods that have been reprocessed.

B) Since the factory may change the product packaging according to the production situation, the outer packing is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return of goods for this reason. If you need to return the goods, you need to pay the return freight

 c) Random mix is the default for multi-color and diversified products. The company will try its best to meet the product color and style specified by the customer in the order notes. For individual orders, we do not accept the return of goods due to the color and style of the stock in the warehouse cannot meet the customer's requirements. If the goods need to be returned, the return freight shall be taken care of by ourselves

 dPersonal preference (smell, color, model, appearance) is not refundable; The buyer thinks commodity quality has a problem subjectively, please issue the written appraisal that legal recognition, do not allow otherwise return goods, if need return goods round trip freight need to take care of oneself

Yiwu Muyue department store wholeheartedly for your service