(1) are the products on shelves available? If the stock?

All our products are currently available. The page shows that all available products are available. Please rest assured to buy. Due to the large variety of products, the daily sales volume is relatively large, and the product cannot be removed in time.

Please understand that we will contact you by phone or Wangwang to handle the out-of-stock situation.

Our store wholesale, for products with out-of-stock amount of a few yuan, the warehouse will directly exchange other colors or mark them out, and send other goods, and the out-of-stock items will not be reissued.

 (2) We have paid, when will the goods be shipped and how long will it take to receive the goods?

Due to the large daily shipment volume, we will deliver the goods in the order of payment within 72 hours after your payment is successful. The delivery time will be affected by distance, weather and uncertain factors.

 (3) What if there are quality problems and out-of-stock situations in the products received?

If the goods are out of stock or have quality problems after receiving the goods, please contact the after-sales customer service within three days. If there are quality problems, please take pictures and send them to the customer service in time after receiving the goods.

I have received the product, but I don't like it very much. Can I return it?

  If you are not satisfied with or like the product, you can return it without affecting the secondary sales without using it.

 (4) the following conditions are not returned or exchanged

A The package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;

B unauthorized repair or modification;

C not used or stored in normal ways;

D products that exceed the after-sales service period;

E seasonal products are not returned after expiration (such as mosquito repellent products in summer and thermal products for fans in winter);

f. Products that have been removed from our company will not be returned or exchanged.

  On sale

a) products damaged by human reasons (such as unauthorized maintenance, misuse, collision, negligence, abuse, accident, modification, incorrect installation, etc.) and incomplete packaging, we will not return the products that have been processed twice.

B) because the factory may change the product packaging according to the production situation, the outer packaging is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept returns for this reason; if you need to return the goods, you need to take care of the freight.

  C) multi-color and multi-color products are randomly mixed by default. The company will try its best to meet the product color and style specified by the customer in the order note. A single order cannot meet the customer's requirements due to the color and style of the warehouse inventory. We do not accept the returned goods caused by this. If you need to return the goods back and forth, you need to take care of it.

  D) reasons for personal preferences (smell, color, model, and appearance) are not returned; Buyers believe that there is a problem with the quality of the goods, please issue a legal written appraisal, otherwise they will not return the goods, if you need to return the goods, you need to take care of the freight.

Yiwu Muyue department store sincerely serves you