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Question 1: Can there be price negotiation or free shipping? Answer: All products are sold at a small profit for wholesale. The price and quantity for each style are fixed. No price negotiation allowed!! In Jiangsu, Zhejiang, and Shanghai, free shipping is available for orders over 300 yuan with no weight limit. In other provinces and cities (except remote areas such as Xinjiang, Tibet, Gansu, Ningxia, Qinghai, Hong Kong, Macao, and Taiwan), free shipping is available for orders over 500 yuan. The first kilogram is free, and the additional weight is charged separately. For orders over 1000 yuan, direct logistics service is provided!

Question 2: When will the shipment be delivered? Which shipping method/transportation service will be used? Answer: Usually, delivery is within 3 days. We do not handle urgent orders! For large or heavy orders, it is recommended to arrange shipping via freight. If there are any items in short supply and we need to communicate by phone or SMS, Yuantong Express is used by default. If you have specific requirements regarding shipping, please contact customer service first and confirm before placing the order. If the customer requests shipping via freight, please leave a message or inform the online customer service.

Three Questions: Is the delivery fast? How is the cost calculated? Is self-pickup required? Answer: Delivery efficiency: It is similar to express delivery. The cost is generally determined by the size of the goods; particularly heavy items incur additional charges. The main difference is: [Cost] The logistics cost is lower, making it more economical for heavier items; [Convenience] Express delivery usually delivers directly to your home, while logistics requires self-pickup. After the goods are delivered to the city or county where the recipient lives via logistics, a phone call will be made to inform the customer of the pickup point address, and they can collect the goods there.

Question 4: How is payment done? Is cash on delivery possible? What if you send a bank transfer and we don’t ship the product? Answer: We support Alipay (third-party guarantee) payment or direct bank transfer (shipping will occur after payment). Cash on delivery is not accepted.

Five Questions: Can I exchange a product if it has quality issues? Can I return a product if I don’t like it or it isn’t sold well? Answer: We can process returns for quality issues. You need to sign for the item in front of the courier, and if there are quality problems, please ask the courier to provide a witness statement with photos on the spot, along with the courier’s and the shipping company’s phone numbers (for future issue resolution). You must contact us within 24 hours; otherwise, the request will not be processed. If the issue is not related to quality—such as color variation, feel, style, size, etc.—or if you personally dislike the product or believe it won’t sell well, you may need to return it. You will be responsible for the return shipping and our service fee (which is 15% of the total order amount). Our store operates on a small profit margin due to high matching and inspection costs. Buyers who accept this fee can continue purchasing, while those who do not can move on. Thank you!