2. About color

the product color, pattern, packaging and other information on the web page are for reference only. Due to problems such as shooting lights and color difference of different monitors, there may be color difference between the product picture and the actual product. Everything is subject to the actual product; If the product color, patterns, packaging, etc. are different from the descriptions on Alibaba. They are not quality problems. We do not accept returns;

3. About after-sales service

a) goods damaged by human reasons (such as unauthorized maintenance, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, etc.), goods with incomplete packaging, we will not return the products that have been processed twice.

B) as the factory may change the product packaging according to the production situation, the outer packaging is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return for this reason;

c) multi-color and multi-color products are randomly mixed by default. The company will try its best to meet the product color and style specified by the customer in the order remarks. Individual orders cannot meet customer requirements due to the color and style of the warehouse inventory. We do not accept returns caused by this.

d) personal preferences (smell, color, model, appearance) will not be returned; The buyer subjectively believes that there is a problem with the quality of the product, please issue a written identification recognized by law, otherwise it will not be returned.

e) express damage: when receiving the Express, please check whether the goods are damaged or lost before signing. If yes, please ask the courier to issue a certificate and contact us before signing. Otherwise, we cannot claim compensation from the courier company and therefore cannot undertake any after-sales service, including the loss or damage of the goods.

5. About delivery

we are an enterprise and do not retail. If you purchase for personal use (for example, most of the goods in the order are 1 or 2), please bypass. We cannot guarantee timely delivery to individual users. Under normal circumstances, users can deliver goods within 72 hours. Under special circumstances, such as seasonal busy or out-of-stock warehouses, the delivery time will be extended appropriately. Please understand.

6 about return

if the goods have quality problems, they can be returned and exchanged within 60 days. We accept a return or exchange for each order. You can accumulate condemned goods and send it back to our company every 45 days. Please pay the postage in advance first. We will reimburse you for the express delivery fee of 1 kilogram of your package after receiving the goods, this fee is calculated according to our website (the delivery fee standard is the same as that for return). You can also choose to return condemned goods immediately, but the return shipping fee is at your own expense. If you have any questions, please contact customer service.