notice to buyers
to reduce problems during the purchase process, please read the following instructions carefully before placing an order. If you have any objection,
you can consult our online customer service. By default, after you place an order, you have read and agreed to the following terms.
Tips: except for special events, all goods in the store are not free shipping.
1. About delivery
we will arrange shipment as soon as possible after your payment is successful. Generally, orders placed before 4:00 on the same day will be shipped as soon as possible,
no more than 48 hours at the latest, special circumstances such as promotional activities and holidays will be notified separately.
2. About express delivery or logistics
we send best express by default. If the express delivery is not in the region, we will send postal parcels by default. The express delivery is charged by weight. The default freight on the website is the express freight,
we recommend that you send logistics for large goods, and the freight is affordable,
you can specify logistics. The logistics freight is paid on arrival. Please contact Customer Service to change the postage after placing an order.
3. About receipt of goods
1. After the goods are delivered, we can try our best to help you track the transportation of the goods and ensure that you receive the goods as quickly as possible, because we cannot
control the speed of express delivery and logistics, please forgive me! If you have any questions, please contact us in time.
2. In order to protect your interests and avoid less wrong delivery, each of our packages has a weight. After receiving the goods, please time
check the quantity and quality of products, such as damage or
for other questions, please contact our customer service in time, or call our hotline: 15988533818

4.15-day exchange is supported, and non-quality problems cannot be returned for any reason.
We promise to exchange the goods once within 15 days. If you are not satisfied within 15 days after signing, we will support it without affecting the second sale.
If you exchange the goods once, the return and return costs incurred by the replacement of the goods shall be borne by the buyer. The replacement service does not support exchanging the price of the active product at the original price or
change to lower with high, (for example, if the purchase amount is 500 yuan, we will not refund the difference of 400 yuan after replacement)
5. We will not exchange the goods under the following circumstances
A. Damage the goods intentionally by individuals
B. Opened and used
C. The outer packaging affects the second sale
D. Gifts do not participate in after-sales service scope
7. Customer service related
due to the large amount of customer consultation, if the customer service cannot reply in time, please leave a message on Wangwang, we will reply to you in time, or you
you can choose self-service shopping. If there are any problems, please forgive me.
Customer service online Time: 9:00 a.m.-10:00 p.m., you can also call 15988533818
8. About the judgment of the responsible party of the replacement freight
A. For the exchange behavior caused by non-quality problems, the return freight shall be borne by the buyer.
B. If there is any quality problem, the courier fee sent back by the buyer is advance payment on account. After receiving the returned goods, we will pay back the courier fee you paid in advance.
C. The warehouse rejects all on-arrival Payment Items. To reduce unnecessary losses, Please prevent on-arrival payment items.

customer Service Center

pre-sales customer service

xiao Hong     xiao Pei

after-sales customer service

after-sales service

business hours AM:9:00-PM:22:00 please contact the lighting customer service

 

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