About pre-sale issues
1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

All products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions! Each product has its weight listed, and the shipping fee system will automatically calculate it when you make the order. There might be a slight error. If you have any questions, please contact our customer service immediately.

When shipping, are the items sent randomly, or can I choose the style?

Regarding the style and color issues, by default, we will send mixed styles when making the shipment. If you have any special requirements, you can make a note when ordering (there is a field to make a note when ordering together, write the product code, style, for example: Y1: black), and we will try our best to meet your requirements. However, there may be some deficiencies, and we hope you can understand. For large items, please leave a message to make a note. Small items will be sent randomly. The color and style of the items will be sent randomly, but you can make a note, and we will try to match according to what you write. If there are deficiencies in color or style, we will send you randomly. Please forgive us! When ordering together, there is a field to make a note. If there are no colors you need, please keep your phone line open, and the warehouse will contact you.

3: Are the products on the shelf in stock? What should be done if there is a shortage?

All our products are sold on a spot basis, and the items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales volume, there may be cases where a few products are not immediately removed from the shelf, leading to stockouts. Please understand, and we will refund you for the products that are out of stock or have not been sent. After receiving the goods, please contact our customer service immediately for processing. We will not notify you one by one here. Thank you for your understanding!

I have already paid. When can the shipment be made, and how long will it take to arrive?

We will ship your order within 24-48 hours after receiving your payment, depending on the payment order. The delivery time may vary due to distance, weather, and the operational procedures of different courier companies. Generally, it takes 1-2 days to reach the areas of Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, 3-5 days for other regions, and 4-7 days for remote areas. Provincial logistics usually takes 3-7 days! About shipping: All courier deliveries are collected uniformly at 5 PM, and orders for the same day are usually shipped the next day. (In short, we will try our best to ship your order as soon as possible!) Because there are many orders to be processed, and many customers need to re-shoot, change the address, so we will send them after we have sorted them! We will arrange the shipment as soon as possible! We hope you can understand! Our cooperating courier company is Huitong Express.

About after-sales service and quality issues for returns and exchanges

1. Within 7 days from the date of receipt (as determined by the shipping receipt signature date), if you discover any quality issues with the product, please contact the after-sales customer service promptly. Claims after this period will not be accepted. The defective product must be kept in its original, unaltered packaging (please bring your own packaging, do not directly paste or write on the original factory box). No quality issues will result in a refund or exchange.

Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

4. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the shipping costs will be borne by the customer. The goods will be directly returned to the customer.

The following conditions do not allow for exchanges or returns:

A returned product with damaged packaging or incomplete, missing accessories or documentation.

Unauthorized repair or modification.

C was not used or stored in the normal manner.

The color and color are non-refundable, and the goods beyond the post-sale service period.

6. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.