Battery must be provided by yourself

note: If the product has quality problems, please submit it within 15 days after receiving the product and return it cumulatively within 45 days. We do not accept after-sales applications with quality problems more than 15 days after receiving the goods.

Before returning the product, please contact our customer service and carefully read our after-sales service instructions and return process.
Step 1: contact our customer service and fill in the return application form. For customers who need to return the product, please click here to download the return service form.
Step 2: our customer service will review and confirm your return application;
step 3: you send the goods and return application form back to our company (Return Address: 3rd Floor, No. 342, Wanglu, Yiwu city, Zhejiang province
step 4: we receive and accept the goods you sent back.
Step 5: We will enter the corresponding payment into your account of our company.
If you have any questions, please feel free to contact our customer service.

• 2. About color

• the product color, pattern, packaging and other information on the web page are for reference only. Due to problems such as shooting lights and color difference of different monitors, there may be color difference between the product picture and the actual product. Everything is subject to the actual product; If the product color, patterns, packaging, etc. are different from the descriptions on Alibaba. They are not quality problems. We do not accept returns;

• 3. About after-sales service

• a) goods damaged by human reasons (such as unauthorized maintenance, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, etc.), goods with incomplete packaging, we will not return the products that have been processed twice.

  B) as the factory may change the product packaging according to the production situation, the outer packaging is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return for this reason;

  c) multi-color and multi-color products are randomly mixed by default. The company will try its best to meet the product color and style specified by the customer in the order remarks. Individual orders cannot meet customer requirements due to the color and style of the warehouse inventory. We do not accept returns caused by this.

  d) personal preferences (smell, color, model, appearance) will not be returned; The buyer subjectively believes that there is a problem with the quality of the product, please issue a written identification recognized by law, otherwise it will not be returned.

• e) express damage: when receiving the Express, please check whether the goods are damaged or lost before signing. If yes, please ask the courier to issue a certificate and contact us before signing. Otherwise, we cannot claim compensation from the courier company and therefore cannot undertake any after-sales service, including the loss or damage of the goods.

• 4. About out-of-stock:
• because we have a lot of orders to deal with every day, and our distribution is in the order of order payment time, some orders may be out of stock. In order to ensure that the customer receives the goods in time, we will deliver the goods as usual without notifying the customer if the out-of-stock amount is less than 30% of the order amount. After receiving the goods, the customer can apply for a refund for the out-of-stock part (we do not reissue the goods). If the customer cannot accept this regulation, please note in the order and we will handle it according to the remarks.

• 5. About delivery

• we are a wholesale enterprise and do not retail. If you purchase for personal use (for example, most of the goods in the order are 1 or 2), please bypass. We cannot guarantee timely delivery to individual users.

• 6 about return

• if the goods have quality problems, they can be returned and exchanged within 60 days. We accept a return or exchange for each order. You can accumulate condemned goods and send it back to our company every 45 days. Please pay the postage in advance first, and we will reimburse your parcel for 1 kilogram after receiving the goods, this fee is calculated according to our website (the delivery fee standard is the same as that for return). You can also choose to return condemned goods immediately, but the return shipping fee is at your own expense. If you have any questions, please contact customer service.