order process

special emphasis: We do not accept returns or refunds if there is no quality problem when the goods arrive (However, products with factory quality problems can be exchanged through negotiation, but the transportation costs incurred need to be borne by both parties, our quotations are all ex-factory prices without any fees. Although our company has quality inspectors to strictly inspect the products before, during and after production, to ensure that 100% of the product quality will be shipped only if there is no problem, however, due to various uncertain factors, our company can only guarantee that 97%-98% of the products will have no problem after arrival, and 2%-3% is exempt from liability.)

i. Product quotation:

    our website directly reports the ex-factory price (that is, ex factory, no invoice, no freight, no cost). For foreign customers, we will on behalf of the consignor, and the customer can specify logistics/freight/Express, etc, freight collect. Express shipping is paid online.

II. Collection method:

    payment to delivery (1. Bank remittance; 2. Payment with Alipay is limited to "instant payment"; 3. Online order) if the order is large and needs a certain amount of time to produce, 30% deposit will be paid first, and the balance will be paid one day before shipment.

3. Delivery time

    after receiving the customer's payment or deposit, our company will prepare the goods, which usually takes about 1-3 days. Because orders need to be prepared (some of them need to be produced), please be sure to order in advance according to the actual situation, so as not to prevent our company from arranging in urgent need, which will affect the customer's business development. After the goods are prepared, they will be shipped according to the transportation method confirmed by the customer and our customer service staff. If some products need to be delayed, our salesman will also inform the customer separately, guests can choose to replace or cancel out-of-stock products.

IV. Receiving standards:

   1. After receiving the goods, the buyer should carefully check the goods in front of the logistics company personnel. If the outer box is seriously deformed, damaged, packaging tape broken and damaged, and the sealing tape is incomplete, there are obvious signs of being unpacked and opened. Please check them in person. If you find any errors, you must negotiate with the logistics company to solve the compensation in person. If it cannot be solved, please do not take away the goods first, contact us at the freight station for negotiation; Otherwise, the goods will be accepted without objection after signing.

   2. Our toys are cheap and good. They are worth the price. Some buyers feel that the workmanship is rough and defective after receiving the goods. They are not good materials. They are different from what they imagined, however, these are not quality problems. No matter what things are, they are not perfect. Buyers who are too picky please detour. All sizes are measured manually, and the error of 1cm is normal.