Pre-sale and After-sale Contract Terms

1. About shipping:

· Please contact our customer service personnel before placing an order to confirm whether the required products are in stock.
· When you place an order with B, please contact customer service to modify the shipping fee. Small items are generally sent by courier, and the default is Yunda Express. If you need other courier services, please inform the customer service. For larger volumes of goods, it is recommended to send by logistics. The shipping fee for general freight can only be roughly estimated, and it is only for reference. The actual fee is still subject to the standards of the freight station!!
· Orders placed before noon and paid by C will be arranged for delivery as soon as possible, and those placed after noon will be scheduled for the next day's delivery. This is because the driver will arrange deliveries to physical stores and customers near Yiwu in the morning. Morning orders will be loaded on the truck at noon and sent to the freight yard in the afternoon. In short, we will make every effort to arrange delivery within 12-48 hours after the order is placed. If a buyer needs to return the goods before delivery, they must contact customer service to determine if the goods have been shipped. If the contact for a refund is made, the buyer must bear the face sheet fee of 3 yuan and the costs for returning the goods. Our company's product packaging will also be improved, and we will try our best to minimize damage during transportation. We hope everyone will understand! If there are any unexpected circumstances, we will inform you in the Alibaba message. Please be aware!

2. About the product:

· All products will undergo multiple inspections during production, after production, and before shipping, and only those that are completely qualified will be shipped. However, due to various uncertain factors, the loss of product functionality may occur. We guarantee that 98% of all goods shipped from our factory are quality products, with 2% falling within the exemption scope.
· The images of B products are all taken from actual products. Due to differences in factors such as lighting and shooting level, or display color differences, there may be some visual color deviations. If you are sensitive to this, please be cautious when making a purchase! Additionally, due to factors such as market changes, the factory may adjust the color and packaging method of the product and packaging. Please refer to the actual product for the latest information.
· C Our toys are of good quality and affordable, and they are worth more than the price. Some buyers feel that the workmanship is somewhat rough, with flaws, not good materials, and does not match their expectations, etc. However, these do not fall under quality issues. There is no perfect product in the world. We upload the real photos of each product to the website. We apologize for the overly picky buyers. Please consider and carefully look when purchasing. If you have any questions, please consult us.... The company will not accept any reason for returns. Those who place large orders can first take samples.

3. About Receiving

· A Please personally check the quantity of goods and whether the packaging is intact. If there are any missing or damage, please negotiate with the logistics company on the spot for compensation. If you sign without checking, it will be deemed as no objection to accepting the goods. After that, if there are any problems, the store will not be responsible for any.
· B Please (or other consignee) must check the quantity and appearance of the goods together with the courier logistics personnel (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier personnel sign to confirm.
Question 1: If the courier refuses to open the package together to check the contents, the solution is to keep the delivery receipt until you have completed your inspection, and then return it to the courier. Question 2: If the courier refuses to sign to confirm the missing items, you can simply note down their phone number and name.
4. About Transportation

·A transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.
·B We cannot control the delivery and logistics companies, and the arrival time given by our customer service personnel is just an estimated approximate time based on normal circumstances. We cannot and will not guarantee that the goods will arrive at a certain time. All we can do is to send the goods as fast as possible. Those who refuse to accept delivery or return the goods because the arrival time is too late, we will not accept. Therefore, please buyers, especially those who need urgent goods and buyers in remote areas, carefully consider the time risk before purchasing. At the same time, please respect our labor. Wholesaling is different from Taobao, where only a small parcel is involved, while wholesale requires the combination of various different goods into a package. Each shipment includes the hard work of our customer service personnel, order personnel, packing personnel, and shipping personnel, but there are a few bad customers who, after the goods have been sent out and even safely arrived at the destination, refuse to accept the goods, do not cooperate, and only ask for a refund. For such a situation, the customer must bear the round-trip freight, and the goods will be refunded at 50% discount, because we must send someone to pick up the goods, bring them back, and then must classify the products one by one.
5. About After-sales Service

· A damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as Dewang and Jiaji). However, we have an obligation to do our utmost to assist the customer in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other consignee) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
· B Returns and Exchanges: In principle, the company does not accept any returns for any reason after the sale of all goods (if the product has a quality issue or is sent incorrectly, it can be exchanged for a discussion, and the company will bear the one-way logistics transportation costs. All our quotes are factory prices without transportation costs).
·C If the product itself has quality problems or the function missing due to the transportation process, the company can provide exchange processing. Please feedback the product problem to us within 7 days after receiving the goods. If the after-sales problem is feedback after the deadline, please consult with the customer service. For quality problems of the product, please return more than 20 kilograms with ordinary logistics. After receiving the returned product, we will send the exchange together with the next time the customer's goods (if it is not possible to send together at the time of the next shipment, the freight is at the expense of the customer!) The buyer needs to ensure that the appearance and packaging of the returned product cannot affect our second sale, otherwise we will not accept the exchange or exchange at 50% discount. We hope everyone understands.
Note: Please inform our Alibaba customer service before returning the item!!!

·A Due to the special nature of toy products, they cannot be compared with household appliances. Therefore, our company does not implement the three-pack policy for all toy products we sell. If after-sales issues arise due to improper operation or personal damage, the company can provide after-sales maintenance with corresponding maintenance fees. For special circumstances, please contact customer service personnel to communicate and reach a consensus to handle.
Most product issues can be repaired by simple operations such as replacing the battery, adjusting the battery placement, or reconnecting the wires. You can also consult us for toy repair learning. Remember, selling toys means knowing how to repair them. If you encounter any quality issues, please contact our after-sales customer service to register the problem for processing.

· If B is due to factors such as poor sales, market resistance, poor sales, or improper use or storage, or improper operation, etc., which are not due to quality problems of the product itself, we will not provide a return and exchange service! If the buyer still has the intention of continuing cooperation, they can contact the customer service to negotiate the handling.

·C Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our customer service before placing your order.
· D better quality and more favorable prices are our continuous efforts goal! We hope our hard work can get everyone's understanding and recognition! Finally, I wish everyone a happy shopping! Prosperous business