Weight Reference

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The following picture is dark in color.

• 1. Mixed Lot Standards

  All products in the store are mixed batching starting at 500 yuan. Some products have a reasonable minimum order quantity within a certain range, which is subject to the product page specifications. Products that do not reach 500 yuan can be wholesale based on the minimum order quantity of the product. Our store is a direct wholesale shop, not retail. We support Alipay payment, and we also recommend that you use Alipay.

• 2. About Shipping

  Due to the increase in product variety, when placing an order, it may appear that all items are in stock, but when they are assembled and dispatched to you, there may be 1-2 items out of stock. We will not notify you in advance and will send the order directly. This is noted in the order, and if you need to apply for a refund, we will not provide separate postage compensation. If you need to send all items, please let us know directly...
  In addition, the Alipay address must be correct, as we ship based on the address on Alipay. The order on the website is based on the address on the website. All courier deliveries will be made based on the Alipay address. If the goods cannot be delivered to the customer due to an incorrect address, we will not assume any responsibility. Please understand and forgive! If the receipt address has been changed, please contact us and provide the detailed receipt address... Thank you.:)

• "3. About Express Delivery

  Default shipping method is full-tower, with STO Express. For items with a large quantity, you can choose logistics. It is generally recommended to use well-known logistics companies with good value for money, as this helps prevent loss of goods. Options include: T&T World Express, Jie Logistics, and Dehong Logistics. All logistics services are paid upon delivery, as there is no difference in price whether you pay in advance or upon delivery.

  Self-collection is required for logistics, with affordable prices. The arrival time of goods is subject to the actual logistics company. The pickup point may be located in a remote area, so please confirm the logistics point in the city where you need to pick up. If the goods cannot be delivered due to non-arrival or personal reasons, the buyer must bear the loss of the round-trip freight and compensate the company for 10% of the freight charge. Please be aware.

• "4. About Receiving Goods

  Within 7 days from the date of receipt (as indicated by the shipping receipt signature date), if you discover a product with functional failure, please contact us immediately. We will not accept claims after this period. Customers are required to open the boxes for inspection upon receipt, regardless of whether the outer packaging is damaged. If there are any quality issues such as damage due to transportation, please obtain a stamped proof from the relevant transportation company and provide it to us. We will assist the customer in making a claim. If the receipt is not made as required, and if the goods are damaged or lost due to logistics, we will not assume any responsibility.

• 5. About After-sales Service

  Due to the special nature of wholesale industries, we differ from retail sellers in that products that are out of stock must be taken down from sale and prohibited from bidding, as all customer orders are added to the purchase order list. Stock that is not automatically restored after a transaction is closed does not necessarily mean that the product is back in stock. Therefore, the products listed on the shelf do not necessarily represent that they are all in stock. Products that are out of stock will generally arrive within 2-5 days (except in special circumstances).
  The shop's product selection is limited, but each item has a large stock and high shipment volume. Due to manufacturers' inability to keep up with supply or other reasons, there are instances where products are out of stock and not replenished in a timely manner.
  Therefore, if there are occasional stockouts and we fail to notify you by phone, please do not misunderstand that we intentionally send less. As long as you contact our customer service, we will check the receipt and refund you once we confirm the order. (Fraudulent acts will not be processed). Our regular customers are already very familiar with this.
  We process refunds once a day, generally by 9 PM. If you apply for more than one, we will reject them. Please contact our customer service again to confirm!

• 6. About the return

  Our store is committed to conducting business with sincerity and integrity. We offer free exchange or refund within 7 days for any quality issues with the product (no action after the deadline). However, customers who return damaged products, incomplete packaging, use/storage in an abnormal manner, or engage in fraudulent activities will not be eligible for a refund or exchange (and the shipping costs must be borne by the customer).