[About hair shedding]]

this product is directly delivered from the factory. When it is used for the first time, the powder left by the factory during shearing, especially the edge of shearing and sewing, will disappear immediately after washing with clean water. The Terry of the rag itself does not shed hair. You can rest assured. If you care about floating hair, please float over!

1. In order to ensure the reasonable rest and vacation time of the staff, only the personnel on duty are arranged on Sunday to be responsible for receiving orders and pre-sales services.

2. The goods will not be shipped on Sunday, and you cannot check the order and refund. Please understand. It will return to normal on Monday. We will arrange shipment on Monday for all Sunday orders. Receipt available: please contact customer service if you need a receipt.

◆Customer service working hours:

the online working hours of customer service are: 9:00 -- 22:00 in the morning. The Online rest time is 12:00-13:00.

◆ about color difference:

due to photo shooting, there will be slight color difference between website pictures and practices, which is not a quality problem. The final color should be subject to the actual product. The color difference is not the basis for negative comments. Please purchase with caution if you cannot accept it at all.

◆ about size:

many customers saw the product picture and thought it was good, so they took it directly, ignoring that the product should be enlarged properly to allow customers to view the physical objects and details more closely, please pay attention to the product parameters in the product details when shooting the goods.

◆ tips:

1. Please fill in the accurate receipt information and keep the phone open before receiving the goods so that the delivery personnel can contact you in time when delivering the goods, so as not to delay the receipt time.

2. The package is not delivered in time due to reasons such as unknown address, phone failure or shutdown. Please contact the logistics company to collect the package, you shall bear the freight incurred by returning the goods to the place of delivery due to the failure of delivery.

3. Express: the default Express is suitable.

◆ express delivery:

under normal circumstances, the goods will be delivered within 48 hours after the order is placed and within 3-5 days (except legal holidays).

◆ return and exchange process:

if the product has quality problems or wrong delivery or missing delivery, you can contact the seller to apply for a refund/replacement service within 48 hours after receiving the goods. After the seller confirms that it meets the conditions, you can follow the refund/exchange process.

Step 1: Please contact the seller Wangwang first to confirm whether the return and exchange conditions are met (it is recommended that you take photos of the goods received)
step 2: return the goods and keep the Express receipt. The postage must be paid in advance by the buyer (the seller refuses to accept the freight to pay)

in order to ensure the smooth handling of your refund/Exchange, please attach the order number and contact information with the package.

Return and exchange fee description:
if there is a problem with the quality of the product or the wrong delivery or missing delivery, the postage incurred will be borne by the seller. The postage must be paid in advance by the buyer (the seller refuses to accept the freight to pay). Within 2 working days after receiving the goods, the seller will check and confirm the goods and handle the issues of return and exchange and postage.

Special instructions for non-return and exchange (you must confirm with the merchant before applying for return and exchange):
the outer packaging has been removed and cannot be recovered, affecting secondary sales (except for quality problems)
damage caused by intentional damage or force majeure.