1. About products

under normal circumstances, the products sold in this store are in stock, order delivery within 48 hours. The delivery time of customized products is subject to the communication time with customer service. It is normal for our store to be out of stock due to the large supply volume. If the products you purchase are out of stock, we will inform you immediately. All out-of-stock products are refunded.

2 about quality

before shipment, there will be a special department for distribution and packing. There should be no quality problems, but it cannot be 100%. If the product does have its own defects, please sign for the express delivery. Contact our customer service to handle it within 48 hours, and we will solve it properly for you. If it is overdue, it will not be accepted. Please sign in front of the courier to check the express delivery. If there is any problem, please reject it or contact us to handle it in time. If you do not accept it in front of the courier, our store has the right to refuse compensation.

3 Size problem

there are deviations in manual measurement, and the measurement methods of each person are different. It is normal that there are errors, and the actual objects received are the main ones. If the seller is blamed for the wrong recommended size afterwards, I am sorry and do not accept the return for this reason.

4. About color difference

chromatic aberration is an unavoidable problem for any online merchant. There are many reasons for chromatic aberration, such as different cameras, different displays, different lights and environments. Chromatic aberration is everywhere. After all, machines are not human eyes, we will try our best to reduce the color difference between mistakes and photos. The color difference must not be used as the reason for medium, negative comments or return. If you are particularly concerned about the color of the product, please consider carefully before purchasing.

5. About returning goods

(1) Please communicate with customer service to explain the details before returning the goods, so as to track your return and get timely processing.

(2) problem products must be kept intact in packaging.

(3) for goods damaged during transportation or products with quality defects, it must be submitted within 24 hours after receiving the goods, and contact the customer service of our company for registration. If the goods are overdue, the default value is that the goods are intact, no refund is allowed.

(4) the following conditions cannot be returned or exchanged: The Returned product packaging is damaged or incomplete, the product accessories or related materials are not uniform, which affects the secondary transaction. Customized and lettering products cannot be returned or exchanged.

(5) We offer free shipping products. If you need to return or exchange products without quality problems, you must deduct the free shipping fee and the self-paid shipping fee.

(6) those who return the goods will be sent to ordinary Express, and SF Express will not be accepted to pay on arrival.

(7) the customer shall take care of the round-trip freight for express rejection.

6. About after-sales issues

from the date of receipt if there is any quality problem within 48 hours, please contact us in time. We will return the goods to you immediately. If the goods are overdue, it is deemed that the default product does not have quality problems and will not be accepted. Buyers are not allowed to return or exchange goods only because they don't like it and are too different from the pictures. They are not satisfied, dissatisfied or not as good as expected.