About shipment

the purchase time is subject to the buyer's payment time. Under normal circumstances, orders placed before 17:00 every day will be delivered on the same day. If there are special circumstances, we will contact the buyer in time, you can also consult customer service when purchasing.

Chromatic aberration

product pictures are taken in kind, but due to factors such as shooting technology, light, display parameters, etc., the color of the actual product received will be different from that of the photo. Please refer to the actual product.

After-sales service

if you encounter problems when receiving goods, installing and using, please feel free to contact us. We can provide professional guidance at any time. If quality problems are found after receiving the goods (non-human, no use) return or exchange is required. After confirmation, we will accept the return and exchange unconditionally and be responsible for the relevant fees.

About the qualified rate

we provide customers with toys with high cost performance rather than valuable handicrafts. Customers who pursue perfection please do not buy our products. What we do is wholesale, not retail. We can only guarantee the qualified rate of 98%, and 2% of the quality problems belong to the exemption category. Because the wholesale profit is too low and the freight is too high, in case of some defective products or a small amount of transportation damage, you can return them together to exchange them and send them to you. Long-term cooperation pays attention to trust.

Return Instructions

if there is no quality problem with the product, we generally do not accept return or exchange. However, from the perspective of customer interests, after friendly negotiation between the customer and our customer service, on the basis of mutual compromise and concession, we will check the goods after receiving the goods for non-quality problems, if there is no quality problem and it does not affect the second sale, the goods will be refunded to the customer at a discount of 20% of the original price. If you cannot accept this clause, please do not buy our goods.

Shipping instructions

the freight calculated automatically by the system is express freight, which is charged by region and weight (because most of our products are books and wooden toys, they are very heavy, so the freight will be slightly higher, however, it is the actual cost price and freight, so don't worry about us overcharging). The express delivery is designated by our store, and customers are not accepted to forcibly designate the express delivery. We will consider the cost-effectiveness and speed comprehensively and select the appropriate delivery Express. If you need to send a large amount of logistics, please contact Customer Service to remove the freight. The logistics freight is paid on arrival. The buyer needs to pick up the goods at the local logistics. The logistics freight is the same as the pay-as-you-go Price. It is recommended to pay on arrival, the specific freight is subject to the buyer's arrival payment. The logistics freight quoted by our customer service staff is estimated based on experience and is for reference only. The freight is subject to the actual logistics charge. The goods worth more than 500 yuan can be delivered by logistics. The logistics freight is that the larger the shipment, the more cost-effective the freight is. Buyers who have never sent logistics can consult customer service for specific matters. Logistics consignment usually needs to be picked up by themselves, and the freight is paid on arrival.