[FAQ]]

1. What is the minimum order quantity (Logo/color/style) of wine stopper?
A: The specific quantity is determined according to different styles, generally starting from 1,000. The first order supports trial production in small batches!

2. Will the Logo fade soon?

A: The silk screen printing Logo process of kelitong is through two processes of "double-layer color brushing" and "highbake", which is the real secret of long-term color fixing of the product Logo process.

3. What materials can wine stopper make?
Answer: You can choose ABS, stainless steel, aluminum alloy and other materials, or you can allocate materials according to requirements.

4. What is the delivery date of wine stopper customized Logo?

A: If the number of customized products is less than 2,000, the production cycle is about:

  laser carving: 3-7 days

  silk Screen: 5-9 days

5. How to customize the Logo?

-Provide Logo documents (AI documents or CDR formats)

-Select Logo manufacturing process (laser carving, silk screen printing, labeling or other processes can be selected)

-Design rendering (the effect picture of Logo placed in the product designed by our company)

-Confirm details (adjust for details such as logo position and size)

-Product production (mail the sample to you for confirmation before entering mass production, postage to pay)

6. Are all red wines applicable to wine stopper?

Answer: kelitong wine stopper is applicable to the flat wine bottles (inner diameter is 18-19mm) of most common red wine on the market. If red wine bottle ports are threaded, it is not suitable.

7. How many days can red wine be stored in wine vacuum preservative stopper?

A: Normally, using wine stopper to store red wine can keep it fresh for 7 days; champagne plug store sparkling wine, can keep fresh for 2-3 days.

Keep fresh stopper during use, only the air in the bottle can be extracted, but a small part of the Air originally incorporated into the liquor will continue to undergo slow oxidation reaction with the red wine, exceeding the preservation time, the flavor of red wine will become dull and even deteriorate.

8. How to clean wine stopper?

Answer: after using wine stopper, we recommend that you use a wet cloth to scrub the silica gel surface. Do not use clean water to rinse directly to avoid damaging the internal structure due to the accidental inflow of some water bodies into the plug body, thus affecting normal use. 

9. Return and exchange related instructions:

(1) without affecting the secondary sales, within 7 days from the date of receipt, there is no reason to return the goods. Please return the goods together with the original packing box when returning the goods to avoid damage on the way.
(2) If there is no quality problem, the return freight shall be borne by the customer.
(3) If there are invoices and gifts, please send them back together. If they are lost, they will be deducted according to the market price.
(4) the expenses incurred by the logistics change due to the customer's own reasons (address, telephone error, rejection, etc.) will be borne by the customer.

10. About invoices:

if you need to issue an invoice, please contact the online customer service when placing an order. The invoice information required is as follows:
(1) electronic invoice: company title + tax number + receiving mailbox
(2) special VAT invoice: company title + tax number + bank information + company address + contact number