Notice to buyers
about after-sales
support 7-day return without reason and 15-day replacement without affecting secondary sales
if the product is not satisfied or damaged on the road, buyers must face-to-face inspection and rejection, once signed, the return and replacement freight shall be borne by the buyer. The seller sends wrong products, lacks functional quality and other problems, and the seller shall bear the return and exchange freight.
Please check the goods in the presence of the courier, sign for it and find that the number of products is insufficient, and the lack of goods is found. Take photos of all products at the first time and contact customer service for handling.
About ordering:
the shipping address and the name of the consignee. Please give the phone number details, especially the phone number. Keep it as clear as possible. After the goods are delivered, if you need to transfer, return, or sign for the wrong address due to the buyer's reason, the buyer shall bear the expenses incurred.
About logistics:
our logistics does not support specifying. Please negotiate with customer service for delivery logistics. The problem of speed is also a problem that has always troubled us. Please be careful if you order urgent items or have no patience. Climate problems will affect the speed of express delivery. We can't promise when you will receive the product. You can tell us to check the customer service. We will contact the courier to verify the transportation of the goods and urge the delivery. ( if the refund is due to the delivery time, the freight shall be borne by the buyer.) I hope your understanding and support for us will not affect our cooperation relationship with you because of the speed of express delivery and the attitude of individual couriers!
