Frequently Asked Questions:

1. How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

All products can be ordered with the minimum quantity indicated above, with no limit on the amount! We support mixed orders! We support Alipay transactions! Each product has its weight listed, and the shipping fee system will automatically calculate it when you make the order. There might be a slight error, so if you have any questions, please contact our customer service immediately.

2. I have already paid, when can the goods be shipped? How long will it take to receive the goods?

We will ship your order within 24-48 hours after your payment is successful, depending on the order payment sequence. The delivery time may vary due to distance, weather conditions, and the operational procedures of different courier companies. Generally, for orders shipped to Jiangsu, Zhejiang, Shanghai, it takes 1-2 days. For orders to Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2-3 days. For other regions, it takes 3-5 days. For remote areas, it takes 4-7 days. For provincial logistics, it takes 3-7 days! If there are delays or issues due to peak seasons for online sales or courier companies' overloaded warehouses, please understand. We will handle the situation appropriately.Automatic Eyebrow Pencil

3. Please do not leave random negative or neutral reviews?

Whether you encounter service or product quality issues, as long as you contact our after-sales Alipay, we will definitely take the initiative to objectively help you solve the problem. Giving a middle or negative comment at the slightest provocation is ineffective for both parties. We hope to retain every friend who likes us, solve your actual problems, improve our service level, and have a pleasant online shopping experience.

At the same time, we also refuse to allow 'bad review trolls' to visit. For those uninvited guests who threaten us with 'neutral or negative reviews' to force a refund, we will firmly resist!!

4. What express delivery do you use? How do I check the delivery status?

We default to sending with Yunda, and if Yunda is not available, we will use STO or YTO.

After-sales service:

1. If there are any missing or quality issues with the products upon receipt, what should I do?

If you encounter any missing or quality issues with the goods after receiving them, please contact our after-sales customer service within 3 days. For quality issues, please take photos of the goods upon receipt and send them to us for confirmation. You can contact our after-sales Alipay to send images, and we will provide you with a satisfactory solution.

2. I have received the goods, but I am not very satisfied with them. Is it possible to exchange or return them?

If you are not satisfied with the product, do not like it, and have not used it, you can return or exchange it as long as it does not affect the second-hand sales.