Large quantities can be sent by logistics with payment on delivery, factory shipping, direct source, high quality and low price.

About quality issues and returns and exchanges

1. Within 15 days after receipt (the date of receipt as specified by the shipping invoice signature), if you discover any quality issues with the product, please contact the after-sales customer service in a timely manner. We will not accept complaints after this period. The defective product must be kept in its original packaging.
Please bring your own packaging and do not directly paste or write on the original factory box. If you return more than 5 kilograms, the return freight will be borne by our company. Please return 5-10 kilograms with ordinary logistics.
We will bear the freight costs. We refuse to use expensive logistics services such as DEPPON and BEST, and TIANDIHUAYU. If there is any violation, the freight costs will be borne by ourselves.

Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee it. If the color or style does not match, we will not provide exchanges or returns.

4. For damaged goods in transportation, we consider it very troublesome for customers to directly seek compensation from the logistics company, so our company will assume full responsibility, but it must be raised within 3 days after receipt.

Please fill out the after-sales service form within 3 days and register it. If there are no damage claims for transportation within 3 days after receipt, it will be deemed that the goods are received in good condition.

5. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the shipping costs will be borne by the customer. The goods will be directly returned to the customer.

The following conditions do not allow for exchanges or returns:

A returned product with damaged packaging or incomplete, missing accessories or documentation.

Unauthorized repair or modification.

C was not used or stored in the normal manner.

D超出售后服务期限的商品。

Seasonal products that are past their expiration date are non-refundable (e.g., fans in summer and warm patches in winter).

7. After-sales service is a basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please cooperate with us before returning or exchanging goods.
Please read the above instructions carefully, and try to handle them as per the company's regulations to avoid affecting your after-sales service.

Because many of them are the first time to purchase goods in Alibaba, they are not familiar with the process. After a period of summary and feedback from all employees, some common problems have been listed and solutions have been provided.
Of course, there will also be many shortcomings, and we welcome your suggestions! Your little suggestions will be valuable experiences in our growth process!