Express Delivery Instructions

A small quantity of goods has been sent.ZTO Express and YTO ExpressWaiting for the courier (automatically matched according to the region)

A large quantity of goods will be sent by ZTO, ANN, Yimidida and other logistics companies (specify the cooperative logistics company)

Printing Customization

The cup body canPrint LOGOPlease contact our online customer service for specific details such as printing schedule, quantity, and color.

Damage Compensation

Please inspect the goods in person before signing for them.Check the quantityIf there are any problems with the product, please contact us online in time.Customer service and provide images, a small amount of custom damageRefundableA large number of damaged items can be rescheduled for printing.Logistics requiredPre-inspectionIf there are any damages, please refuse to accept the damaged parts. If there are no damages, you can sign for it normally. Then, please inform us about the damage.Please contact customer service for a refund or to arrange for a re-shipment if you need photos.

About the price:Additional tax points will be added to the invoice, please consult the customer service for more details!

Kindly Reminder: Due to the existence of different batches of new and old models for the cups, there are two types of logos, both of which are genuine products. You can rest assured to purchase.

<sup><sub>【Water Cup Usage Reminder】
1. Before use, please clean with a soft cloth and warm water.</sub></sup>

^{_{2. To avoid scratches on the cup body affecting its appearance, please do not use rough metal wire balls or similar to wipe the cup body;}}

^{_{3. When filling with boiling water, do not overfill to prevent spilling when making tea.}}

^{_{4. Do not heat or boil the cups in high-temperature appliances such as the microwave or disinfection cabinet, as this may cause deformation or damage, affecting the use effect;}}

^{_{5. To tighten the cup lid clockwise, make sure to avoid scalding;}}

^{_{6. Children should use with caution, to prevent the product from falling and scalding themselves.}}

^{_{【About Product Discounts】}}

^{_{We offer wholesale prices online. During promotions, we apply the corresponding discounts. For custom orders or other items with negotiated prices, we follow the agreed rates. A single order cannot benefit from multiple discounts.
【关于物流运费】}}

^{_{For orders that require freight collection, please contact customer service to modify.
The shipping fee has been modified to 0 and will be paid by the recipient upon delivery. Please pay the logistics company when you pick up your goods.}}

^{_{The shipping fee will be calculated and modified by the customer service based on the order quantity and region.
The logistics partners include ZTO Express, LETI Express, and Yimidida Express, etc.}}

^{_{The courier services we cooperate with include ZTO and YTO.
This nationwide logistics network has many branches and provides thorough service, including the ability to track goods.
The logistics and express delivery as well as the delivery time are subject to actual conditions.
【关于礼品定做】}}

^{_{Most of our products can be customized as gifts! We also accept custom orders based on your designs!
The price for custom-made gifts can be negotiated with our customer service. We support product samples, and we will charge the corresponding sample fee (excluding the product).}}

^{_{Please carefully confirm the printing order content. Once confirmed, the order cannot be changed. We will not be responsible for any errors that may occur. Since it is a custom order, there may be differences between the actual printed product and the computer simulation effect. Due to manual color adjustment, there may be color differences or shifts. For repeat orders, the positions, sizes, and colors may differ due to different batches. For reprint orders, since they are processed by opening the finished products and printing them again, there may be slight friction or a little dust during the printing process. If you are sensitive to this, please be careful when shooting. Except for quality problems with the cups, we do not support returns or exchanges!!! If there are any damage phenomena during the delivery, please take photos and feedback to us in time. We will refund according to the number of damaged items or negotiate the handling according to the number of damaged items.
【Reminder】}}

^{_{Warehouses that receive a large number of orders may ship them in batches, as it may be necessary to split orders for packing, which may result in longer delivery times. If multiple orders with the same ID have consistent receiving information, the system may automatically combine them for shipping, and buyers should be cautious. For special orders and specific times, you can contact the online customer service. For any items not described on the page, those from different batches or production lines, or those with disputes, the actual items will be the final authority.}}

^{_{【About the shipping address】}}

^{_{Please fill in the shipping address and phone number correctly. If you need to modify after the shipment, we will try our best to contact the courier to make the modification. If it is impossible to modify normally, "}}

^{_{Or the loss caused by the failure of the express modification needs to be borne by the customer themselves.
Remember: If the address is incorrect, the return and exchange, and other transaction disputes caused by it,
All responsibilities shall be borne by the customers, and we are not responsible. Thank you for your understanding!
【关于售后问题】}}

^{_{Our products all come with after-sales guarantees, please do not leave malicious negative or low ratings.}}

^{_{Supports 7-day return and exchange. Dear customers, please note.Many of our products are fragile, so it is essential for customers to inspect the goods and sign for them.,
Any items with problems must be rejected immediately. If you do not reject them, it will be considered that there are no issues. If you raise any problems after signing for them, it will not be considered.
The return and exchange shipping costs for the goods must be borne by the buyer! If there is a shortage, omission, or incorrect shipment, please contact customer service in time to verify, and then arrange for the reissue or replacement of the correct product.}}

^{_{Products may have minor scratches and dust during production and transportation, which do not affect normal use. Buyers who are sensitive to these issues should be cautious.}}

^{_{Bubbles in the production process of the cup are a normal phenomenon and do not affect normal use. Those who are sensitive to this should be cautious when purchasing.}}

^{_{If the customer is dissatisfied or needs to return the goods for a refund, the return shipping fee will be borne by the buyer. Customized orders are non-refundable.}}

^{_{In conclusion, we are partners in a cooperative relationship, aiming for mutual benefit. To maintain a long-term partnership, we should minimize the losses to both sides when encountering problems.
If the product is indeed severely damaged and the customer requests a replacement, we will decide based on the situation.
The company is losing money and is giving away products for free, but the shipping costs must be borne by the buyer.}}

^{_{A one-time shipment or a small order with errors caused by the seller's responsibility for returns and exchanges will be handled based on the recipient's location.}}

^{_{Compensation of 8 yuan (for Jiangsu, Zhejiang, Shanghai, and Anhui), 10 yuan (for central regions), and 12 yuan (for remote areas) is given. For specific regions and costs, please consult our online customer service.}}

^{_{If the product has actually been sent but is not marked as shipped, please refer to the actual status. Contact customer service to mark the shipment.}}

^{_{If the shipment is not marked as shipped, the customer's refund application must be processed after the seller verifies the actual situation to ensure that the item has not been sent.}}

^{_{If a one-time shipment is processed outside the normal procedure and a refund is made to the buyer without authorization, the loss incurred must be borne by the self.
【关于产品退换货】}}

^{_{We support bulk wholesale customers with returns and exchanges, and the returns and exchanges must be within three months of the date of purchase and for products that are currently being sold by the company.
Support returns and exchanges within the second sale, including packaging, if the product packaging is severely damaged.
The packaging fee will be deducted, and the round-trip shipping costs will be borne by the buyer. For returned products, the refund will only be made at a 70% discount of the product's sale price.}}

^{_{The return and exchange ratio shall not exceed 30% of the original order.
For products exchanged for a refund, if the price changes, it will only be calculated based on the current non-promotional price for exchange.}}

^{_{【About Page Price Explanation】}}

^{_{All prices on our store page are ex-tax and ex-delivery. Shipping fees will be automatically calculated upon ordering or contact our customer service for a detailed calculation based on specific courier or logistics options. If you need a receipt, please contact our online customer service for the pricing information.}}