after-sales service:
[Out-of-stock instructions]]
1. Please apply for a refund directly on the order according to our bill of parcels remarks (please pay attention to the shipping list we sent with the goods).
2. Products of the same value can be purchased as replenishment measures (delivered together with the goods, not shipped separately).
3. Replenishment usually takes more than three working days. Note: Due to the small quantity of some old products, the manufacturer may no longer put them into production. We will contact you in time and follow the previous instructions on shortage. Please understand the inconvenience.

[Return instructions]]:
within three days after receiving the goods, it belongs to the returnable period. In addition to the products damaged by human beings, the products with quality problems can be returned. Products sent beyond this deadline will not be returned or exchanged. If you don't like it, the color difference due to the display difference, small size thread ends, glue mark, product craft problems, soft and hard material, not as good as expected, the style is not good, sales did not exceed expectations and other reasons are not within the scope of return. Please ask carefully before shopping.
1. Return goods can only be exchanged for the same product. If you encounter out of stock, you can exchange goods of the same value.
2. The returned goods must be returned in the original packaging (including accessories, packaging bags, etc.).
3. When returning the goods, be sure to leave a scrape of the pen in the package indicating your order number, what problems exist in the goods, and whether to wait for the next purchase to be sent back.
4. The return postage is paid by the buyer.
How do I apply for a return?
If your order has quality problems and is within the return period, please contact our customer service or call us to inform us of the return reason and quantity.
What will we do after we receive the return?
1. The postage of the returned goods is paid by the customer. After we receive the goods, it is confirmed that the quality of our goods is indeed a problem. We will refund the postage and payment to your personal account; The goods that need to be exchanged, send it back with the next order.
2. If you choose to refund, in order to protect your vital interests and ensure the safety of your balance refund, you must inform by email or fax: the order number of the shipment, the original remitter, remittance amount, account number, detailed information such as the refund person, refund account number, bank, etc. can facilitate our correct and timely refund.