■ about delivery
1) generally, products ordered and paid before 18:00 can be shipped on the same day, but due to many factors, all orders cannot be shipped on the same day, we will try our best to deliver the goods within two days;
2) due to the large shipment volume of some companies, the shortage after ordering is not excluded. We will deliver the goods strictly according to your order. If there is any shortage, we will contact you by phone to communicate with you about the handling plan.
■ about after-sales service
1) after the goods are delivered, we can try our best to help you track the transportation of the goods and ensure that you receive the goods as soon as possible. However, we choose express delivery and logistics delivery, and cannot control the specific arrival time. Please forgive me! If you have any questions, please contact us in time.
2) after the order is shipped, if you need to return the goods halfway and refuse to sign the goods, you need to deduct the shipping fee.
3) the profit of the wholesale business is low. In case of a series of problems such as unsatisfactory products or damage caused by logistics, refund or discount will not be accepted! 3% is a normal transportation loss range, please understand. The freight generated by the return and exchange shall be borne by the customer! We are a powerful manufacturer and will strictly do the work of stocking and sealing.
4) our company has passed three inspection procedures such as picking, checking and sealing when delivering goods to control the situation of less delivery and missing delivery. Every order will have a detailed list with the goods. When receiving the goods, you must check the goods in the presence of the Courier! If there is a shortage, be sure to contact us in time! Don't come to us after signing, and tell us what has not been received. The consignee shall bear the problems after signing! (Sign on behalf of the guard, not signed by myself, but also signed)
■ About exchange and exchange
1) for products purchased in our store, if there is any quality problem, return or exchange can be handled within seven days. Please contact the after-sales customer service first so that we can handle the return formalities for you as soon as possible; Otherwise, return or exchange will not be accepted! (Physical photos are required for return and exchange)
2) check the package before receiving the goods. If it is damaged, please check the goods before signing. If it is damaged, please inform us of the name and quantity of the damaged products in time on the same day, and take photos on site and send them back to our after-sales customer service for handling. In order to claim compensation from express delivery.
■ Disclaimer
1) If you do not contact the customer service, we will not bear any responsibility for the loss caused by sending the product back or applying for a refund;
2) if it does not comply with the rules of return and exchange, we will refuse to sign the goods upon delivery, and we will not bear any responsibility;
3) when the product is sent back, it is not accompanied by the buyer's text information, which makes it impossible to find the buyer, and we are sure to lose contact with you. We do not assume any responsibility;
4) If the product fails to arrive due to the wrong address or other reasons written by the buyer, we will help you find it. If it is really lost, we will not assume any responsibility;
5) because some products are fragile, please be careful when returning the product to ensure the safe return of the product. The company does not assume any responsibility for the damaged products on the way back.