Wholesale instructions:

Please read carefully.Contract terms and conditions, placing an order is deemed to agree to the following terms!

Due to the wholesale nature, the profit margin is low. All transactions with our company are subject to the policy of payment upon shipment: we prefer using Alipay (preferred method) or bank transfer.

Price explanation:

We offer low profit margins and high sales volume. Our product prices are factory prices and we do not support bargaining. We hope you can understand!

Shipping Instructions:

Our company has a large inventory of products, but due to the fact that our car models, remote control car models, and remote control aircraft are all hot-selling products, as well as the fact that we have a lot of export and domestic sales orders, there is a possibility that some orders may not be available after placing them. Therefore, it is normal for the shipping period to be two to three days. We will try to arrange early shipping as much as possible. If there is stock, we will try to deliver the goods on the same day, and if there is no stock, we will arrange the goods within three days. Please understand and forgive! If you need to place a large order, the delivery period and payment method need to be determined after negotiation with the customer service.

The solution to the shortage problem: First, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to distribute the goods according to the order as much as possible. The remaining payment will be fully refunded to the purchaser.

Signature Instructions:

Please the buyer personally sign for the parcel when receiving it, and check it in person to ensure it is correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the shop owner in person in front of the courier. After confirmation by the buyer, it can be returned. Once the parcel is signed for, the shop will not assume any responsibility, please pay attention!!! The same applies to problems that arise after others sign for it. Therefore, please make sure to sign for it yourself!

Damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as DEBON and BEST). However, we have an obligation to do our utmost to assist our clients in resolving this issue. Our company will adopt double-layer packaging, adding cushioning materials, and compact stacking methods to avoid damage. Please (or other persons authorized to receive goods) must inspect the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.
Problem 1: The courier refuses to open the package together for inspection.
Solution: After you sign for the courier package, please keep it safely until you have thoroughly checked it. Then, you can return it to the courier staff.
Problem 2: The courier refuses to sign to confirm the missing quantity.
Solution: Just write down his phone number and name.
Please read the above content carefully, it is very important for you. If you cannot perform the above actions, we will be very sorry for any problems that may arise, and we will be unable to help.
Return and Exchange Policy: For products with quality issues that result in the loss of their intended functions, we will process a return or exchange, but the shipping costs will be borne by the buyer (most issues can be resolved by simple methods such as changing the batteries, adjusting the battery placement, or reconnecting the wires...). For reasons such as poor sales or not meeting expectations, which are not due to quality issues with the product itself, we will not provide a return or exchange.
Product Quality: All products sent by our company will undergo multiple inspections during production, after production, and before shipment, and only fully qualified products will be shipped. However, various uncertain factors may lead to the loss of product functionality. Our company can only guarantee a 98% pass rate, with the remaining 2% falling within the scope of exemptions.
Product Images: Over 95% of the product images are taken by ourselves, which can more truly reflect the actual product. However, due to factors such as lighting and photography skills, there may be slight differences between the images and the actual products. The factory may adjust the product and packaging colors, packaging methods, etc. due to market changes. Please refer to the actual product for the final decision.
Other: We are not producing high-quality products, not crafts, not art, not electrical appliances, but car model toy products. Perfectionists or those who are strict with their products, please turn gracefully and walk around elegantly.
Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle scheduling, and traffic conditions. The estimated transportation time we provide is for reference only and is not part of the contract. It is also not a reason for returning the goods.
Please read the above terms carefully, they will take effect from the time of your order. If you have any questions or objections, please confirm with our staff before placing your order.

Better quality and more favorable prices are our relentless goals! We hope that our hard work will receive the understanding and recognition of everyone! Finally, I wish you all a pleasant shopping experience!

Special emphasis: [Return and after-sales service]
1. Before returning or exchanging the goods, you must inform our customer service and obtain our consent. Otherwise, we have the right to refuse to accept the return or exchange!

2. After the customer places an order, please check the site's notification in time or contact the site's after-sales staff to obtain the tracking number, and pay attention to the tracking number. If any problems occur, please actively contact the courier company and the staff of our site to solve the problem. We will not assume responsibility for delays caused by courier reasons. We will try to negotiate with the courier company to help handle the problem.

3. If there is a requirement for exchange or return, the customer must ensure that the goods are in perfect condition, have not been used, and the product is undamaged, without affecting the resale of the goods. (If the returned goods do not meet the standards, the station will charge a handling fee of 20% of the original price). The freight for exchange or return of goods is borne by the buyer.

4、Our company has quality inspectors who conduct strict checks on products before, during, and after production to ensure that the quality of the products is 100% without any problems before shipping. However, due to various uncertain factors, we can only guarantee that 97%-98% of the quality of the products after arrival is without any problems, and 2%-3% is within the scope of exemption. Please inspect the goods before signing for them. If you find any discrepancy in quantity or damage to the goods, please stop signing immediately and contact us in the first time. Contact our customer service staff to negotiate and handle the problem, and do not blindly sign. All authorized signatures or proxy signatures are considered as the recipient or the recipient's authorized person. Thank you for your cooperation!

When can I expect to receive the goods? This question, we can only estimate the approximate time based on past experience. However, as we are just a manufacturing company, the logistics is handled by professional logistics companies, and we are not able to control the arrival time. All we can do is to arrange the shipment as quickly as possible. If the delay is due to the logistics company, weather, or unforeseen circumstances, and without prior agreement, we cannot unilaterally decide to refund or return the goods. If you have such thoughts, please do not place an order to avoid any unpleasant shopping experience!

How are products with quality issues handled? Most quality issues can be resolved on one's own. If you truly want to run a toy business and treat it as a career, it's also helpful to accumulate some experience in repairing toys. For example, by replacing batteries, adjusting the placement of the batteries, or reconnecting the wire connections.Simple ways, such as waiting, might be enough to repair the toy, and it feels satisfying to fix it yourself. If the product has quality issues, please contact our after-sales service within 15 days after receipt (time of receipt). Our after-sales service will register your situation. When the problem products reach 20 kilograms, they will be returned by freight. The freight cost will be borne by us! For the returned quality problem products, the packaging must be intact, and the original packaging cannot be changed, no writing on the product, no signs of use, no labels or tags on the product, etc. Otherwise, it will be considered used and will not be exchanged or returned! The returned products need to be accompanied by a list, clearly indicating the number of problem products, the problem, and the order to which they belong. After repair, the products will be sent with the new order. If you feel that you cannot accept or are unsure if you can bear the return and exchange rules, please raise objections before placing the order to avoid an unpleasant shopping experience! Those who have not raised objections will be deemed to have agreed to the return rules. If the return rules are not fulfilled, the related costs will be borne by the buyer. Please remind again, if you have any objections, please be careful to shoot!!!

About returns and exchanges: We offer a returns and exchanges service for products with quality issues. A quality issue refers to a product that lacks functionality or is missing parts when it is not used. Damage due to transportation, wear and tear, or loss are not included in the scope of quality issues and are not eligible for a return or refund. If the damage is caused by the logistics company, the responsibility should be borne by the logistics company. To prevent the logistics company from evading responsibility, it is recommended to purchase freight insurance, which is usually 4/1000 of the value of the goods. We can also pay for it on your behalf. Additionally, the most common tactic used by logistics companies to avoid responsibility for damaged items is to have you sign and pay the freight costs before confirming that the goods are safe. Once you pick up the goods and find that the box is damaged or there is a loss of goods, the logistics company can refuse to compensate you by claiming that you have signed. We have had multiple customers suffer from this, so before signing, please ensure the safety of the goods and only sign after confirming there are no issues.

Regarding dimensions: The dimensions of the product are measured manually and are expressed in CM. Due to differences in measurement methods or tools, there may be an error of 1-5CM. If you are particularly concerned about this, please be cautious when making a purchase.

Regarding color differences: All the items are photographed from the actual products, and color correction will be applied in post-processing. We will present the colors as closely as possible to the actual items. However, due to differences in lighting, shooting angles, and each computer monitor, the colors you see may vary. This is unavoidable in online shopping! If you are concerned about color differences, please consider carefully before purchasing!

Regarding styles and colors: We generally do not select styles or colors, and we will randomly assign the goods! When assigning goods, we will default to a mixed style, and if you have any special requirements, please note the style or color. We will try our best to meet your requirements, but it can only be to the best of our ability. If you are particularly sensitive to this, please be cautious when making a purchase!

Since then, Hongwen Toy Factory expresses our gratitude to all the friends who have supported and followed us. In the days to come, we will continue to work hard and strive to bring you more products and more surprises. Together, we will work hard to achieve a great win-win situation.

1. Product Quality: Our shipments are inspected by specialized personnel to ensure that there are no quality issues before we ship them to you. Please rest assured.

2. Product Images: All images are 100% real-life photographs. However, due to differences in lighting and monitors, the images you see may have slight color differences, which are unavoidable. Please understand and forgive!

3. Regarding stockouts: Although we have direct access to the original factory supply, our offline distributors move goods quickly as well. We will strive to ensure a stable supply, but stockouts are unavoidable. We ask our clients for their understanding. Once a stockout occurs, we will notify our buyers immediately and offer a replacement or refund within 24 hours.

4. Logistics freight: To save you costs, we always use logistics for shipping. We do not collect logistics fees, and you need to go to the freight station to pick up the goods and pay the freight to the freight station after the goods arrive.

5. After-sales issues: Please inspect the goods before signing for them. If there are any damages or deficiencies, please do not sign for them. Please contact us first to explain the situation and have the logistics company personnel prove it before taking action. After signing, the freight costs are at your own expense.

6. Transportation Responsibility: If the goods are lost in transit, we commit to 100% responsibility. We will choose direct express logistics as much as possible. If there is a need for transfer, we will choose the logistics company with the least number of transfers. In general, logistics companies do not reach the towns, usually only reach the city or county, so customers need to pick up the goods themselves in the city or county. Please understand the inconvenience to you.

Please read the above terms carefully. If you have any questions, please contact us. If you pay for our company's goods, it means you have accepted the above terms. If a trade dispute occurs, the above terms will be used as evidence to resolve the dispute.