What's the best way to send my goods, by logistics or by courier?
This is a cost-related issue that many business friends are concerned about. Although we can't understand everything here, we can share our experience with everyone. First of all, for orders under 300 yuan, if the human and material resources and time required for picking up the goods are also considered, generally choosing express delivery may still be more cost-effective. For orders over 300 yuan, it depends on the situation. Within the Guangdong Province, generally choose express delivery. For areas outside Guangdong, you need to consider your actual situation, for example, if I need to bring my baby and it's not convenient to pick up the goods, I can choose express delivery or let the logistics deliver; for example, if the pickup location needs to run hundreds of kilometers, is it really possible? In that case, choose express delivery. It's not good to cry when you pick up the goods. For bulk orders over 3000 yuan, it is basically more cost-effective to choose logistics.

When will I receive the goods?
This problem, we can only estimate the time based on past experience. But after all, we are just manufacturers, and the logistics is handled by professional logistics companies. We cannot control the arrival time. What we can do is to arrange the shipment as fast as possible. If the reason for the delay is due to the logistics company or the weather or non-human factors, and without consultation, to unilaterally decide to refund or return the goods, those with such thoughts, please do not place an order to avoid any unpleasant shopping experience!

How are products with quality issues handled?
Most product quality issues can be resolved on one's own, and if one wants to treat toy making as a real career, one should also accumulate some experience in repairing toys. For example, by replacing batteries, adjusting the placement of the batteries, and connecting the wire leads.Simple ways, such as waiting, might be enough to repair the toy, and it feels satisfying to fix it yourself. If the product has quality issues, please contact our after-sales service within 15 days after receiving the goods (time of receipt is the standard). Our after-sales service will register your situation. When the problem products reach 20 kilograms, they will be returned by freight. The freight cost will be borne by us! For the returned quality problem products, the packaging must be intact, and the original packaging cannot be changed, no writing on the product, no signs of use, no labels or tags on the product, etc. Otherwise, it will be considered used and will not be exchanged or returned! The returned products need to be accompanied by a list, clearly indicating the number of problem products, the problem, the order, and will be sent out with the new order after repair. If you feel that you cannot accept or are unsure if you can bear the return and exchange regulations, please raise objections before placing the order to avoid an unpleasant shopping experience! Those who have not raised objections will be deemed to have agreed to the return regulations. If the regulations are not fulfilled, the related costs will be borne by the buyer. Please remind again, if you have any objections, please be careful to shoot!!

We offer a return and exchange service for products with quality issues. A quality problem refers to a product that lacks functionality or is missing parts when it has not been used. Problems such as damage, wear and tear, or loss during transportation do not fall within the scope of quality issues and are not eligible for returns or refunds. If the problem is caused by the logistics company, the responsibility should be borne by the logistics company. To prevent the logistics company from evading responsibility, it is recommended to purchase freight insurance, which is usually 4/1000 of the value of the goods. We can also pay for it on your behalf. In addition, the most common tactic that logistics companies use to avoid responsibility for damaged items is to have you sign and pay the freight fees before confirming that the goods are safe. Once you pick up the goods and find that the box is damaged or the goods are missing, the logistics company can refuse to compensate you by claiming that you have signed. We have had multiple customers suffer from this, so before signing, please ensure the safety of the goods and only sign after confirming that there is no problem.

All product sizes are measured manually and the dimensions are in CM. Due to differences in measurement methods or tools, there may be an error of 1-2CM. If you are particularly concerned about this, please be cautious when making a purchase!

All the items are photographed with actual products. We will correct the color difference in the later stages. We will present the colors as close to the actual products as possible. However, due to light, shooting angles, and different computer monitors, the colors you see may vary. This is unavoidable in online shopping! If you are concerned, please be cautious when shooting!

We do not select styles or colors in principle, and we will randomly allocate the goods! Of course, by default, we will send mixed styles when allocating, and friends with special requirements can note the style or color. We will try our best to meet your requirements, but it can only be as much as possible. If you are particularly concerned about this, please be cautious when shooting!

Return and Exchange Policy:

1. The following conditions do not allow for a return and refund: the product packaging is incomplete, dirty, and the accessories or related materials are incomplete; unauthorized repair or modification; use or storage in an abnormal manner; the product is labeled and is fraudulent. (Therefore, please understand the buyers).
2. We refuse to accept payment on delivery (POD) items, as POD items cost twice as much. (If the refund of the shipping fee is due to our responsibility, we will bear it, but the buyer must advance the shipping fee.)
3. Special Declaration: The delivery time of the goods from our company depends on the actual situation of the courier and logistics services. Any issues caused by the courier or logistics services are the responsibility of the courier and logistics companies. We are responsible for communicating with the courier to handle the issue. We will not accept any refund or rejection claims due to these issues (if the goods are urgent, you can clearly inform the customer service, and the customer service will estimate the time roughly, so both parties will have a clear understanding to avoid delays or inconvenience).
4. Before sending back the return parcel, it is necessary to communicate with the customer service and prepare a return list. The return parcel must contain the return list with detailed notes including the buyer's ID, contact information, the reason for the return, the quantity, unit price, and amount, etc. If the return is made without prior communication with customer service, it will not be accepted. (If the goods are lost without notification, it will be difficult to refund).
5. If there are quality issues with the products, a return request must be made within 24 hours of receiving the goods and contact customer service for processing. Provide the corresponding evidence. After review, if the quality issue is confirmed, we will give a refund as soon as possible. For customers who have large orders, if you are not familiar with the products, it is recommended to first order a sample to confirm the order (this will avoid unnecessary trouble for both parties).
6. Refund and Exchange Process:
1) Take a picture of the quality problem or shortage list and send it to after-sales customer service. After the customer service verifies it, negotiate the refund or return of the goods.
7. We operate on the principle of low profit and high volume. Once the goods are sold, there will be no refunds within seven days if there are no quality issues. You can exchange the goods (as long as it doesn't affect the second sale), but the shipping fee will be borne by the buyer. If the buyer places a large order, they can first order a few samples to confirm before placing the large order.
Thank you for your support.