Customer Service Monday to Sunday: 09:00 ~ 23:00 (Including national legal holidays, except for Spring Festival)

 Senior Account Manager's Phone Number:19548820122

 Our company supports custom-made orders based on samples/drawings. For details, please consult our customer service through Alipay.

 Sample fee:

 02 Customized Processing 1. Sample Fee: Due to the complexity of styles and production processes, the sample fee is 200 yuan to 1000 yuan.
 2. Confirming the order will return the sample fee.
 Customized quantity: 5000 pieces per style (subject to the specific style)

 A single order of 160 yuan or more can be delivered for free (the free delivery area includes all provinces, cities, and autonomous regions except Tibet, Xinjiang, Hong Kong, Macau, Taiwan, etc.)All provinces, municipalities, and autonomous regions in China (excluding Ningxia, Inner Mongolia, Gansu, Qinghai, and Hainan regions)
 Attention: For express/logistics orders, our company reserves the right to choose the delivery method and to combine or split orders for shipment!

 Yiwu CityGuoranJewelry Co., Ltd. has entrusted 'ZTO Express' to deliver goods (for large items, logistics can be specified; please consult the customer service for details).

 At the moment, the following services are not available. Please be informed.
 Delivery on a specified date and time
 After the order payment is successful, the address can be modified multiple times.

  Delivery Instructions

 Attention:
 1. If the area cannot be delivered by ZTO Express, the package will only be delivered to the nearest branch, and the buyer needs to pick it up at the express branch.
 If there are special weather conditions (such as snowy or rainy weather, earthquakes, etc.), or if there are special factors such as traffic control, the delivery time may be extended.Please wait until the delivery company's arrival time to schedule the delivery.
 3. The company reserves the right to change the courier company. For the actual delivery courier company, please consult the customer service through Alipay!

 After a successful transaction, you can become a general member of our company. For specific member benefits, please refer to the member area.

 Member Rights

 Note: All products in the store are sold at actual prices, and products with special offers/activities, custom-made goods, etc. do not participate in member discounts.

 Your 1688 order is confirmed after clicking "Confirm No Error, Purchase". It will be automatically processed by the 1688 order system. There is no way to cancel or modify the order once it is confirmed.For the goods and quantities in the generated orders, manual modifications are required.
 Please use the 'Add to Shopping Cart' feature on 1688 to combine the goods you need to purchase into one order, avoiding the need to pay multiple times.Multiple freight charges situation.

  01 Declaration

This process is only applicable to non-customized products (customized products are subject to mutual agreement, and default non-quality issues do not support returns or exchanges).

 02 Post-sales effectiveness

 Signature within 48 hours after the discovery of quality problems, contact customer service to register for processing, confirm the quality problem of support refund / exchange (the company bears the freight).

 03 Refund and Exchange Conditions

 Yiwu CityGuoranJewelry Limited Company provides a 15-day return service for consumers.
 For the following items, we regret that we do not provide a refund or exchange service:
 1. Used and damaged by human goods

 2. Quality problems caused by customer's own reasons
 3. Goods received more than 15 days after the shipment
 4. Did not send back the product list or did not indicate the reason for the return and the quantity of the return on the product list.
 5. The product's packaging, accessories, and free gifts are damaged.
 Custom-made goods

  Return Process

 1. Please confirm if the goods you want to return meet the corresponding return conditions.
 2. Register the relevant exchange information with customer service (please be sure to contact customer service personnel to handle it).
 3. Log in to your 1688 account, select the product, and click the return option. Select the refund reason as "consensus with the seller."
 4. After the refund officer agrees with your application, return the goods to the following address. (Refuse to receive cash on delivery!)
 After sending the goods, you need to re-enter the return page and click "Fill in Logistics Information" to fill in the logistics company, logistics order number, and contact telephone.
 6. After we receive your returned goods and confirm the approval (confirming that the accessories are complete and do not affect resale), we will process your refund in accordance with the prescribed time limit.

 Your returned item application has been denied, possibly because the application method does not comply with the relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process.

 05 Return Process

 Due to the exchange problem, we need to confirm the stock of the goods, so please be sure to contact the customer service staff to handle it.
 The product you need to replace is available in stock, subject to confirmation by our customer service staff. Please cooperate with us to complete the following steps:
 1. Contact customer service to register the relevant exchange information (product color, quantity, exchange address, recipient, contact information, etc.)
 2. Once you receive the Alipay message from the customer service staff confirming the successful exchange, please send back the exchanged goods and the returned and exchange application form (tick the goods that need to be exchanged) as soon as possible.
  * Friendly Tip: To ensure that your goods are returned in time, it is recommended to use a regular courier.
 3. After the goods are shipped, please contact customer service again to inform us of the shipping number of the returned goods so that we can track the returned goods and process the exchange more quickly for you.
 4. Once the warehouse receives the returned goods and conducts the review, we will send out the exchange goods as soon as possible. Please keep an eye on your receipt.
 Highly Important Note:
 a) Throughout the entire exchange process, please do not make any operations in the 1688 system. If you have any questions, please contact our customer service.
 b) During the exchange process, please do not apply for a refund, or the exchange operation will not be able to proceed.
 c) If the exchanged goods are not shipped within seven days after registration, we will consider it as abandoning the exchange.
 d) The return shipping fee and the shipping fee for sending the replacement product are on your own.

 Return Shipping Address

 Return address: Xingzhong Community, Yiwu City, Zhejiang Province15building18Number302  Postal Code: 000000
 Company Name: Yiwu CityGuoranJewelry Co., Ltd.
 Recipient:GuoranReturn group Mr. Zhang
 Contact Phone Number:19548820122