Our factory specializes in wholesale jewelry, with mass production. Most of our products are handcrafted, and there may be slight differences between batches. Minor imperfections (which do not affect sales) are unavoidable. We suggest you first take free samples to inspect the goods. Everyone should understand the principle of 'you get what you pay for'. Do not make assumptions based on your imagination, as everyone's imagination is limitless. We cannot meet this, please understand! For customers who are very strict about quality, please purchase at the counter!
Section Two: About Colors
1. Most of the goods in our store are photographed from the actual items, with a small number of images from the internet. The colors have been professionally checked and are most similar to the actual flat layout images. However, due to factors such as lighting, computer monitor color contrast and color temperature, color differences are unavoidable. The pictures are for reference only and the actual items should be used as the standard. If you are concerned, please be careful when shooting!
2. Regarding style and color issues, the default is to ship according to the order, and we do not support notes for style or color (except for special instructions on the product page); we will try to ship as per your requirements, but there may be some shortages, and we hope everyone will understand. If there are any temporary shortages (you can also note the color of the missing goods when ordering), we will contact you by Alibaba or phone, please forgive us!
Section Three: About Shipping
Due to the large volume of daily shipments, we will arrange the shipment within 24-48 hours after your payment is successful, based on the order of payment time. The transportation time may vary due to distance, weather, and the operational procedures of different courier companies. Generally, once the shipment is made, it will take 1-3 days to reach the areas of Jiangsu, Zhejiang, and Shanghai, 3-5 days for other regions, and 5-7 days for remote areas! If you have not received the goods after the corresponding time, please contact our after-sales customer service. (If there are delays or loss of parcels due to peak seasons for online sales, increased shipments, or courier company overflow, please understand. We will make appropriate arrangements.)
Section 4: After-sales Service
1. Receipt: Please personally inspect the goods and sign for them. This is your right and also a key part of our after-sales service. Thank you for your cooperation. (If you are unable to personally sign for the goods, please inform the person who will help you sign for them, such as a friend, relative, or gatekeeper, to inspect and sign for the goods.)
2. Lack or quality issues: If you receive the goods and find any missing or quality issues, please contact the after-sales customer service within three days after signing. For goods with quality issues, please take photos of the goods upon receipt and send them to us for confirmation. You can contact our after-sales Alipay to send images, and we will provide you with a satisfactory solution.
3. Exchange and Return: If you are not satisfied with the product, you can exchange or return it within three days after signing for a product that has not been used and does not affect resale. Most products support a three-day return policy without any reason, and some products support a seven-day return policy without any reason.
Note:
1. The following conditions do not allow returns and exchanges: A. The product packaging is damaged or incomplete, and the product accessories or related materials are incomplete; B. Unauthorized repair or modification; C. Use or storage in a non-normal manner; D. Color difference does not allow returns, and goods beyond the post-sale service period are not allowed.
2. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.
3. For the handling of damaged and quality-related products, if a customer wishes to return all orders due to some product issues, according to the regulations of Alibaba, the shipping fees will need to be borne by the buyer. 4. For more detailed explanations, please refer to the store's homepage announcements. If you have any other questions, please leave a message or consult the online customer service. Placing an order indicates that you agree to the above terms.
Five, about evaluation
1. Whether you encounter service or product quality issues, as long as you contact our after-sales Wang Wang, we will definitely take the initiative to objectively solve it for you, without shirking any responsibility. Giving a middle or negative comment at the slightest provocation is ineffective for both parties. We hope to retain every friend who likes "Jiaxin Jewelry" and solve your actual problems, thereby improving our service level. We hope that every customer will have a pleasant online shopping experience.
At the same time, we also refuse to allow 'bad review trolls' to visit. For those who use 'neutral or negative reviews' to threaten us for refunds or gifts, we will firmly resist!
Section Six: About Agent and Franchise
a. Apply for franchise: Apply directly for agency, and after approval, you can download the data package and upload the baby directly. Only after applying can you enjoy the agency discount, and without applying, there will be no discounts at all~
b. Agent Placing an Order: The buyer places an order with you, and you take the same item over to our side to photograph it. You should leave the address as the buyer's. We will ship the item to the address you provided. Once we have shipped the item, you will be able to see the courier's tracking number in your Ali orders. You can then copy the tracking number and ship the item to your buyer on Taobao.
c. Regarding the courier service: Just note the courier you want to use on the order, and we will take care of it for you. If you don't specify, please provide the order number to our customer service so they can add the note. If there's no note, we will ship the order randomly.
Tip for placing orders: After you place an order on our Ali platform, make sure to note down your Taobao order number in the Ali order, and also note down the Ali order number in your Taobao account. This way, you can ensure a one-to-one correspondence, and there will be no errors with the orders. It's also very easy to check them.
e. Change of address: If the address is incorrect or the order is wrong before the shipment, please apply for a refund and re-purchase directly. As long as the shipment has not been made, we will agree to a full refund. You can also change the address after the shipment, but you cannot modify it halfway. You can only change it to the correct address after it reaches the destination (Note: There may be additional fees across provinces and cities. The fees are determined by the courier company and are borne by the buyer or the agents. We hope that all agents and customers will communicate well).