Buyer's Notes
To reduce any issues that may arise during the purchase process, please carefully read the following terms and conditions before placing your order. If you have any questions or objections,
You can consult our online customer service, and we will assume that you have read and agreed to the following terms after you place your order.
Reminder: Except for special events, all goods in the store do not include free shipping.
1. About Shipping
We will arrange the shipment as soon as possible after your payment is successful. Generally, orders placed before 4:00 PM will be shipped the same day if possible.
Late no more than 48 hours, promotion activities and holidays and other special circumstances, will be notified separately.
2. About express delivery or logistics
We default to sending Express by STO Express, and if the area is not covered by Express, we will default to sending by Post Small Packet. Shipping is charged by weight, and the default shipping fee on the website is for Express shipping.
Large goods are recommended to be sent by logistics, which is economical and practical.
Specify the logistics, logistics freight collect, after placing an order for logistics, please contact customer service to change the postage.
3. About the goods receipt
1. After the goods are shipped, we will try our best to help you track the shipment to ensure that you receive the goods as quickly as possible. However, we cannot guarantee the speed of delivery due to factors beyond our control.
Please understand that the speed of express and logistics control is limited. If you encounter any issues, please contact us for assistance.
2, To ensure your interests and avoid under-delivering or misdelivering, we weigh each parcel before it is shipped. Upon receiving the goods, please check within 3 days.
Check the quantity and quality of the products, especially if there are any damages or defects during transportation.
For any other issues, please contact our customer service or call our hotline: 13566716345.
4. Support 15-day exchange, non-quality issues do not support any reason for return
We promise to exchange the goods within 15 days. If you are not satisfied with the goods after signing for 15 days, we support exchange as long as it does not affect the second sale.
Exchange once, the round-trip costs for replacing the goods shall be borne by the buyer. The exchange service does not support exchanging activity products for products at the original price.
From high to low, (for example: if the purchase amount is 500 yuan and the exchange is 400 yuan, we do not refund the difference)
5. The following circumstances, we do not exchange goods.
A. Due to personal intentional damage to the goods
Used
C. The packaging affects the second sale.
Gift items are not covered by the after-sales service scope.
7. Customer Service Related
Due to the large volume of customer inquiries, if the customer service cannot respond in time, please leave a message on Alibaba Messenger, and we will reply to you within 3 hours, or you can also...
You can choose to shop on your own, if there is anything unsatisfactory, please forgive me.
Customer service is available online from 9:00 AM to 10:00 PM. You can also call the customer service hotline at 13566716345.
8. On the issue of determining the responsibility for the freight cost for the exchange of goods
A. For exchanges due to non-quality issues, the return shipping costs must be borne by the buyer.
If there are any quality issues with the goods, the buyer will advance the postage cost for returning the goods. After receiving the returned goods, we will reimburse the postage cost you have advanced.
C. The warehouse rejects all items with payment on delivery, to avoid unnecessary losses, please avoid sending items with payment on delivery.