Customer Purchase Terms

About the shipping process

After the customer places an order, our company's corresponding customer service prints out a product list, and then hands it over to the warehouse manager. The warehouse manager checks the inventory in the warehouse against the list to pick up the goods, and then hands it over to the packing staff for counting and inspection. Finally, the shipping staff delivers the goods to the courier company and together with the courier checks them. After the courier signs the list to confirm, the goods are packed and handed over to the courier company for scanning and shipping. Then, the shipping staff brings back the list to the account manager for retention.

Special Note: As we are a wholesale website, each item is shipped quickly. We have real-time wholesale in physical stores, and it is difficult to update inventory in a timely manner. If there are stock shortages of less than 4 items, we will ship directly without further notice; if the shortage is significant, we will communicate with customers by phone. We hope that our customers will understand.  

About the delivery time   

Customers will receive their orders within 48 hours after placing them, with delivery being postponed during holidays and public holidays. Once the actual shipment is made, we will declare it. The delivery time varies depending on the destination city. Generally, it takes 3 to 7 days after the goods are actually shipped (and in some remote counties, it often takes multiple transfer stations and could take 5 to 7 days). We cannot guarantee that the products will definitely arrive at the buyer's hands within a certain number of days after shipping, as we cannot control the efficiency of the courier company (or post office). We also cannot understand the quality and attitude of the courier in your area. We hope that the buyer will not blame the company for the mistakes of the logistics company. Please understand our helplessness and ineffectiveness in this matter.

About the liability for compensation

Please inspect all items and fragile goods before signing for them. If you find any damage to the goods, please notify our staff before the courier leaves and have the courier sign to confirm. Our company will discuss the compensation matters with the courier company. If the damaged products are signed for after receipt, our company is not responsible for compensation.

Explanation: After the buyer (consignee) receives the goods, they should carefully inspect the parcel, confirming that there are no missing items, no damage, or any quality issues before signing for the delivery. Due to the possibility of damage or loss during transportation, we will check the goods and properly pack them before sending them out. Therefore, the buyer (either themselves or through a third party) must ensure they inspect the goods upon receipt, and only sign for the delivery once they are satisfied that there are no issues. Even if the courier asks to sign first, they should be allowed to wait until the inspection is complete and there are no problems before leaving. This way, if any issues arise, the presence of the courier can serve as a witness to help the buyer determine the responsibility. Once the buyer signs for the delivery and then discovers damage, loss, or other issues, it can be difficult to determine the responsibility, and therefore, we will not support any claims for compensation. Please understand that once the buyer signs for the delivery, it is assumed there are no missing items, damage, or quality issues. We apologize for any inconvenience caused to the buyer.