About our company management: Our company has passed the ISO9001 quality system management certification and welcomes cooperation. Regarding the product materials of our company:
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About color difference, Mr. Lu Xun said that there are no two completely identical things in the world. This product belongs to the DIY craft series, so there are weight and size errors, and color differences are inevitable.
Our company has an area of 8,000 square meters, dozens of employees, and multiple production machines. The monthly output is in the tens of thousands, and we are capable of completing OEM and ODM processing.![]()
About the Urgent Production Order
1. The company generally does not accept urgent production orders. Because the production schedule of a production line is usually planned, urgent orders often disrupt the original production plan, causing problems for production.
Third-party services such as logistics and courier companies are not within our control. Therefore, please do not expect us to ship the same day after accepting an urgent order. However, we will do our best to serve you.
For sample fees, if the customer needs to make a sample for the bulk order, our company generally charges a sample fee of 100-200 yuan, and the fee will be refunded after the actual order is placed.
About the payment method
Welcome to place an order directly with Alipay online.
2. Requires payment by bank account or other methods offline. For example, cash, WeChat, etc.
About shipping
1 Regarding the Large Order
This product is a heavy item and is generally shipped by logistics within 10-15 days, depending on the quantity and specific circumstances. Please go to the logistics point to self-collect the shipment. Special circumstances should be negotiated separately.
2关于小额订单
Due to the heavy nature of our products, we do not include shipping fees for large items. Please arrange for self-collection with the logistics company. Generally, orders can be shipped the same day after placing, with a maximum of 3 days, except in special circumstances.
Regarding domestic customers, our company generally supports the service of shipping for sellers on domestic platforms such as Taobao and Tmall. The specific details can be negotiated.
Regarding cross-border customers, our company does not provide such services due to our lack of experience in cross-border shipping. We apologize for any inconvenience to our customers. Regarding tax refunds, our factory can issue tax refund invoices and we welcome cooperation with foreign trade companies.![]()
About Returns and Exchanges
1. For returns or exchanges due to product quality issues that are not the company's responsibility, we generally do not accept such requests.
2. For example, if the return or exchange is due to product quality and is not the responsibility of our company, but after friendly consultation between us, our company will not bear all related freight costs for returns or exchanges. Furthermore, after our company's relevant personnel confirm that the quantity and quality are in order, we will only provide a 70% refund.
