First of all, thank you for your attention and support to this factory. We will sincerely provide you with high-quality products and considerate services, hoping to bring you a satisfactory and pleasant shopping experience.
In order to avoid unnecessary troubles and misunderstandings in the process of purchasing lamps, please read and understand our product sales rules carefully before purchasing. If you have any questions, please feel free to contact our customer service. The customer service will answer your questions patiently.
[About picture color difference]]
the pictures of lamps sold in this shop are taken in kind. During the shooting process, there are different factors such as photographic equipment, angle, light, mobile phone and computer monitor, which may cause a little color difference in the pictures. If you cannot accept the color difference problem, please purchase with caution to avoid unnecessary disputes. In addition, this problem cannot be used as the basis for medium or poor comments and complaints! Please understand!
[About delivery]]
the buyer will deliver the goods within 48 hours after ordering the payment. Special circumstances (such as legal holidays/customized/hot-selling products out of stock/long delivery time of new products) will lead to delayed delivery. Therefore, please consult customer service before ordering whether the product is in stock, transportation method, freight, etc. So as not to delay your renovation period. Thank you!
[About damage]]
due to the delivery to a third party for long-distance transportation and distribution, there are certain risks, and the extrusion of lamps is inevitable, especially the lampshade of glass products. If the accessories are damaged when receiving the goods, please contact us in time and provide photos of damaged accessories. We will send you free express accessories. (Overseas Macao, Taiwan, Hong Kong, pay for the freight) all problems, if each other is more calm, Frank and tolerant, try to think differently, I believe any problem will be solved. Thank you for your understanding!
[About transportation]]
generally, there are two ways to deliver goods: logistics and express delivery. Contact customer service for shipping details!
[About receipt]]
urban express delivery is usually delivered downstairs, (except for large items and remote areas) The Village address needs to be picked up at the site. When the logistics arrives, the customer will be contacted to pick up the goods at the outlet, you need to ask the phone number of the pick-up address to facilitate the pick-up. Logistics requires the buyer to pick up the goods. If there is a transfer fee, the buyer must bear the transfer fee. When picking up the goods, the buyer must bring the consignee's ID card. If the number of goods received by the express delivery does not match the number of goods received, that is, the delivery will be distributed to other trains in the middle of the delivery, and other items will be received in 2-3 days. If other express items have not been received after 3 days, please contact our customer service for your inquiry in time. Thank you for your understanding!
[About installation]]
tips: 1. The lamps of our factory are attached with finished product renderings. Lamps belong to electrical products. To ensure safety, please hire professional electricians to guide the installation of lamps!
2. Crystal lamps are relatively heavy, by default, if the cement top is installed, if the lamp is not installed on the original cement top, for example, if the ceiling is installed or other special styling, you need to consult the decoration worker if it can be installed and contact the online customer service to confirm whether it can be installed. If you do not consult, the factory will not be responsible for any potential safety hazards after the installation of the ceiling. The customer will bear any potential hazards. Thank you for your understanding [about return and exchange]]
our factory supports return and exchange within seven days without any reason. If The Returned and exchanged products are not used or installed, the internal and external packaging pictures are required to apply for return and exchange without affecting the secondary sales. No return or exchange is allowed after installation. The return and exchange freight for non-quality problems shall be borne by the customer. If there is any delivery, express delivery or door-to-door logistics shall be sent, express or logistics items that have been installed or need to be picked up will be rejected. If the accessories are damaged and the accessories are not uniform, we will reissue them free of charge. This is not a quality problem. Therefore, the customer must bear the return freight for the return and exchange of such problems! Thank you for your understanding!
[About after-sales]]
our factory promises: three-year free warranty. From the date of purchase, if the product has electrical failure under normal use, you can get a three-year warranty service (except light source) (light source one-year warranty) free of charge. The warranty scope is limited to replacing problematic accessories. Thank you for your understanding!
You cannot enjoy free warranty service under the following circumstances:
A. Damage caused by improper use of power supply and improper installation;
B. Damage caused by incorrect use or improper repair and modification.