2. Due to the fluctuation of toy materials, please ask the customer service before placing an order to confirm the price.
Section 2: About Color Difference
Due to the influence of weather, light, and other factors, as well as the different resolutions of displays, there may be certain color differences, which cannot be avoided and do not constitute quality issues. Our products are all photographed from actual items, and we strive to provide you with comprehensive image displays.
3. Freight Issues
If the quantity is small, it can be sent by courier. If the quantity is large, it can be sent by logistics. The cost of courier or logistics is borne by the buyer, and the seller does not bear any costs. (Note: the freight of the goods, we can only help the buyer estimate, the actual freight is the main amount when the goods are picked up, the shipping time is within our control, but the arrival time of the freight station is beyond our control, please understand!)
IV. Receipt Instructions
1. When buyers pick up their goods from the logistics company, they should inspect the goods in front of the logistics freight company personnel. If the outer box is severely deformed, damaged, the sealing packaging tape is broken or missing, or the sealing tape is incomplete, and there are obvious signs of being opened and tampered with, please open and count the goods in front of the logistics company to resolve any discrepancies. If the problem cannot be resolved, please do not take the goods until you contact us at the freight station for consultation. Otherwise, signing the receipt will be considered as no objection to accepting the goods.
2. Buyers who send express deliveries are requested to sign for the parcel when they receive it, and to verify the contents on the spot. Please especially check for any missing items or damaged products if the outer packaging is damaged. Only after verification can you sign. If you find: incorrect quantity, damaged goods, please do not sign immediately and seal it back in its original condition, and contact us in front of the courier. We will then contact the courier company to resolve the issue. If the quantity is inaccurate after signing, we have the right to refuse to handle it. Please pay attention.
Section 5: About Shipping
This factory mainly exports to the foreign trade market. Due to the rapid shipment of toy products, there are often stockouts, especially during the peak season for online sales, which increases toy sales. Therefore, it is possible that some orders may not be available after placing them, so it is normal for the shipping period to be two to three days. We will try to arrange early shipment as much as possible. We will try to deliver goods on the same day if they are available, and we will arrange to have the goods ready within three days for those that are not available. Please understand and forgive us! The solution to the stockout problem: First, we will contact the consignee to inform them of the stockout reason and obtain their consent to replace the style or color, etc.
Six. After-sales Service
1. If you find any quality issues with our products after signing for them, please contact our customer service within 12 hours and provide photos and videos. After this time, we reserve the right to not process the issue.
We do not accept returns in principle, but we can negotiate for a product exchange if there are quality issues due to the factory. (Most problems can be solved by changing the battery, adjusting the placement of the battery, connecting the wire head... etc., and selling toys requires the ability to repair toys.) However, the transportation costs must be borne by the buyer. The exchanged product must ensure that it does not affect secondary sales. After receiving the returned product, we will send the exchanged product together with the next customer's order. We cannot accept sending together at the time of the next shipment. The freight costs are the responsibility of the customer! Before returning, you must inform our factory's Alibaba customer service!!!
2. Due to the special nature of toy products, they cannot be compared with household appliances. Therefore, all toy products sold by our company do not apply to the three-pack policy. If there are problems after use, we do not assume any responsibility. If we can solve these problems within our capabilities, we will help, but all related costs will be borne by the customer. Special products are handled according to the relevant agreements reached between our customer service personnel and the guests.
3. The following conditions do not allow for returns or exchanges: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repairs or modifications, use or storage not in accordance with normal methods, and goods beyond the post-sale service period.
Section 7: Disclaimer
1. All products sold by our company are strictly inspected by quality inspectors to ensure product quality. However, due to various uncertain factors, our factory can only guarantee that 97%-98% of the products will be free from defects upon arrival. The remaining 2%-3% falls within the disclaimer scope.
2. All the goods sent by our factory are brand new, and we will ensure that the product packaging is intact and tidy before shipping. The outer boxes are also sturdy. However, during the transportation process,
Especially for some long-distance cities, there may be individual product damage due to transportation (such as minor scratches caused by collision, or slight deformation of individual color boxes. The transportation is completed by a third-party logistics company, which is beyond our control. The responsibility for damage caused by transportation will not be borne by us. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions, and it will not be used as a reason for returning the goods.
3. Our toys are of high quality and affordable, and they are really worth the money. However, some buyers have reported that the workmanship is somewhat rough with imperfections, and they feel that the materials are not of high quality.
Differences from what was imagined, and so on, but these do not fall under quality issues. Nothing is perfect, and we understand that some buyers may be too picky. Please forgive us if you are one of them.
Please read the above terms carefully, they will take effect from the time of placing the order. If you have any questions, please confirm with our staff before placing the order.