• 1. Genuine products from manufacturers

  yiwu National Jewelry Factory: specializing in R & D, design, production, industry and trade of women, children and head accessories, factory direct sales, first-hand supply, short production cycle and guaranteed product quality. Welcome to inquire.

• 2. Membership rights

   

• after a successful transaction, you can become an ordinary member of the company. For more information about member rights, see member area.

• Note: store products are real price, special offer/activity products, customized products, etc. do not participate in member discounts.

• 3, modify an order

  after your 1688 orders are confirmed (click "confirm, Purchase"), the 1688 orders System will process them automatically and cannot manually modify the products and quantities in the generated orders.

• We recommend that you use the 1688 "add shopping list" function to merge the products to be purchased into one order to avoid the situation that you need to pay more than one freight.

• 4. About customer service

  monday to Sunday: 09:00~21:00 (including national legal holidays, except Spring Festival)

  TEL:
  

• 6,5. About after-sales service

  after the order is delivered with logistics information, if the product is not a quality problem, our store does not support returning the product without reason. If you have any objection, please do not take it down.

• If the quality problem is found within 48 hours after signing, contact customer service to register and handle it. If the quality problem is confirmed, refund/exchange is supported (our company bears the freight)

• yiwu National Jewelry Factory

• return and exchange conditions:

• 
  no return service is available for products under the following circumstances:
  1. Used and artificially damaged goods.

  2. Quality problems caused by customers themselves.
  3. Goods received more than 7 days.
  4. The product list is not sent back, or the reason for return and the quantity of return are not indicated on the product list.
  5. The outer packaging, accessories and gifts of the product are defective.
  6. Customized goods, order goods.

• 7. Slight paint shedding and oil leakage, etc.
• 8. The color of 100% real shooting is the closest to that of real shooting, but slight color difference is inevitable due to various factors such as display, so it is not included in the quality problem. Please understand

9. I hope customers can give some understanding of the small flaws that do not affect wearing. Ornament has the characteristics of fashion and fashion, and some flaws that do not affect wearing are inevitable. We do not promise to return or exchange small defects.

10. The above problems are not recorded on quality issues. If there is any objection, please do not place an order and avoid disputes.

11. If there is less or missing products, the products will be refunded and will not be reissued.

Quality return process

serious rust, fracture, large area color fading, Diamond dropping, few accessories.

• Return process
• 1. Please confirm whether the goods you want to return are returned or not.
  2. Contact customer service to register relevant exchange information ( please contact customer service staff for handling)
  3. Log in to your 1688 account to select the product and click return. Select the reason for return and exchange "and negotiate with the seller"
  4. Return the returned goods to the following address after the return specialist agrees with your application. ( refuse to receive the payment!)
  5. After sending the goods, you need to enter the return page again and click [fill in the logistics information] to fill in the logistics company, logistics order number and contact number.
  6. After we receive your returned goods and pass the review (confirm that the accessories are complete without affecting the secondary sales), we will refund you within the specified time.
  ※ The return you applied for may be rejected because the application method does not comply with relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund progress.
• Exchange process
• due to the exchange problem, you need to confirm the inventory of the goods, so please contact the customer service staff to handle it.
  On the premise that the customer service personnel confirm that the goods you need to replace are in stock, please cooperate with us to do the following:
  1. Contact customer service to register relevant exchange information (color, quantity, exchange address, recipient, contact number, etc.).
  2. After receiving the Wangwang message sent by the customer service staff, please send back the exchanged goods and the filled-in return and exchange application form (check the goods to be exchanged) as soon as possible.
  ※ Friendly reminder: to ensure the timely return of your goods, we recommend that you use regular Express
  3. After the goods are sent out, please contact Customer Service again to inform the waybill number of the goods sent back so that we can track the returned goods and operate the exchange for you faster.
  4. After the warehouse receives and reviews the returned goods, it will send out the replacement goods as soon as possible. Please check it carefully.
  ※ Important note:
  a) during the whole exchange process, please do not perform any operations on the 1688 system. If you have any questions, please contact our customer service.
  B) do not apply for a refund during the replacement process, otherwise the replacement operation will not be carried out.
  c) if the goods have not been sent out within seven days after the registration and replacement, we will be deemed to give up the replacement.
  d) You must bear the return shipping fee and the return shipping fee.
• f) we shall bear the freight for product quality problems and the return and exchange of the wrong goods. The freight in Jiangsu, Zhejiang and Shanghai is 5 yuan, Xinjiang, Tibet, Inner Mongolia, Hainan, 10 yuan, Hong Kong, Macao, Taiwan, and overseas subsidies. Other domestic regions make up the freight 8 yuan. Please place an order by mistake if you do not accept this provision. Hereby announce.
  

• 6,
  

• 6,