Product Return/Repair

1. If there are quality problems with the products (under non-human damage conditions), the buyer can return the defective products in bulk, waiting until the quantity reaches a certain threshold before sending them back in one batch. The replaced products can also be sent back together with the next order.

2. Please send us the products that need to be repaired, please fill in correctly (indicating the contact name, address, phone number and the problem with the product), and we will return the products to you according to the contact address you have filled in.

3. We are not responsible for the round-trip freight costs for product repairs; the customer is responsible for paying these costs.

Exchange problem:

1. Different products have corresponding warranty periods (usually 3 months to 1 year). If any quality issues arise within the warranty period, and it is not due to human damage, a replacement can be provided (depending on the degree of appearance damage to the product). The warranty period is determined by the sticker that is pasted on the product.

The warranty period is determined by the label on the product (Note: During the warranty period, please keep the warranty label clear, intact, and free from any intentional damage).

2. For customers with unsold products, if they need to exchange or return the goods (the premise of exchange or return is that the goods must be intact and undamaged, without any signs of damage or wear), they must contact our staff within 15 days of receiving the goods to resolve the issue. If the time limit is exceeded, and the product does not have any quality issues, it is not possible to exchange or return the product.

3. Damage caused by human, damaged packaging, no returns or exchanges, special cases can be negotiated.

4. The buyer just received the product and found a problem (e.g., the product model is incorrect, the product is missing accessories, etc. ... Please contact us within 24 hours after signing

交易说明

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1. For single items, you can directly purchase and pay through Alipay without notifying the shop owner. The shop owner will ship the goods in time according to the information you registered. If the shipping fee is insufficient, the shop owner will notify you online to make up the shipping fee before shipping.

2. If you need to purchase multiple items, please contact the shop owner to modify the shipping fee. If you purchase multiple items together (not exceeding the weight limit) and ship them together, you will only pay the actual shipping fee once.

3. The shop owner cannot be online 24 hours, so you can leave a message directly through Taobao, QQ, or the in-store message system. We will reply as soon as we are online. If you need it urgently, you can call us. Our phone number is on the home page of our store.

4. If you choose standard mail, please be patient. It usually takes 7-14 days to arrive after shipping; if you haven't received it within 30 days, you can check it.

5. The store generally uses YTO Express and China United Express to ship. If you need to reach other regions or choose other transportation methods, please contact us before making the order to discuss together.

6. Before making a purchase, customers are encouraged to contact us by phone if they have any questions. We can respond quickly to your phone calls. Due to the large number of online customers and the complexity of technical consultation questions, we may not have enough time to answer online. If you find any problems after receiving the goods, please contact the seller immediately. We will handle after-sales services as quickly as possible. You can leave a message online or use other forms of communication such as phone calls.
 
7. Please carefully check all the goods before making a purchase. If you have any questions, please ask before purchasing. Please do not use the reason that the goods are not as good as expected or are not suitable after receiving the goods to make it difficult for the shopkeeper.

8. Buyers should provide accurate

The buyer is responsible for all losses due to incorrect delivery information, including but not limited to the delivery address, the recipient, and contact information. If the goods cannot be delivered or are delayed due to incorrect delivery information, the buyer will bear all the losses.

9. The buyer should open the packaging at the scene with the staff of the logistics (post office, road transport, courier, etc.) to inspect the goods, and confirm the quality and quantity of the goods are accurate before signing the receipt. Signing the receipt indicates that the goods have been delivered and accepted by the buyer. Signing on behalf of others or personally is also a confirmation. If there are problems with the quantity or quality of the goods, the buyer should request the logistics company to issue an effective proof on the spot, take photos of the scene, and contact our store in time. Our store will deal with it appropriately.

10. Warranty and After-sales Service (Fifth-star Level)
Within 3 days from the date of receipt of the purchase at our store, if any quality issues arise, please contact the store owner promptly. We can offer a free exchange for a brand new product, including return shipping costs. If quality issues occur within 3 months, each party will bear their own shipping costs. After 3 months, the buyer is responsible for the return shipping costs for warranty services.

With integrity at the core, starting with customer needs.

Based on trust, always aiming for customer satisfaction.

We may not be able to guarantee that every transaction is perfect. However, we absolutely guarantee the interests of all our customers! If you have any questions, please contact us, and we will take care of the rest!