Order description:
1. About the size of plush toys:
first of all, due to the elasticity of the workmanship and fabric itself, there will be some differences in the comparison, but it will not affect the overall beauty and coordination. We have obtained the maximum size of plush toys for measurement, the marked size measurement method varies from person to person. It is normal to have an error of 2-5cm. Please understand.
2. About the color difference of plush toys:
100% of our products are taken in kind, which is as consistent as possible. However, due to different lights and monitors, slight chromatic aberration is inevitable, and the final color is subject to the actual product.
3. About the packaging of plush toys:
all packages of large quantities of products are packed with professional plush evacuation instrument, the contents are packed with transparent bag, and the outer packaging is packed with thickened nylon bag, because the plush toy itself is large in size, only vacuum transportation can better protect the product and save freight, so when you receive the product, it is slightly smaller than the description. Please don't be surprised when there are wrinkles, because this is a normal phenomenon. After you open it, shake it a few times and dry it in the sun for several hours, it will immediately return to its original state. By default, the contents of small batch products are packed in transparent bag, and the outer packaging is ordinary express envelope. If you have any special requirements, please contact customer service.
4. About the return and exchange of plush toys:
we do not return goods without reason within seven days on tmall. All products in our store will be strictly controlled before shipment to ensure that the products delivered to you are qualified products. Please confirm as soon as possible after receiving the products. Products sold without quality problems will not be returned or exchanged!
5. About the delivery of plush toys:
by default, all small-batch products in our store are delivered by yunda, yousu, and sto express. If you need to specify a courier company and bulk logistics, please contact online customer service.
In addition to holidays and special circumstances, place an order before 5 pm, deliver the goods on the same day, place an order after 5 pm, and deliver the goods the next day. If you need urgent or check, please contact customer service.

Please read our ordering instructions carefully. If you don't understand, you can contact us by phone or wangwang! By default, we will remind you when placing an order! Thank you!