Notice to buyers:
1. Message Reply
if you fail to reply in time (please don't worry, this is definitely not to avoid problems or ignore your relatives, just not in front of the computer or replying to other people's messages), anxious relatives, you can call us directly: 13852404376. If the line is busy or
if no answer is received, please don't be anxious and call again later!
2. About product color and size
product color: the products sold on our website are taken in kind. Due to the difference of ingredients in each batch, it is normal to have some color difference! The color difference of each display and the color difference caused by camera shooting are not within the scope of replacement service! Reminder for face
buyers with strict color requirements shall prevail in kind. Exchange goods due to size and color, and exchange freight shall be borne by yourself!
Baby size: plush toy products are normally calculated based on the full length of the product. Because each person has different measurement methods, plush toy products will have an error of about 3cm, which is within the normal range.
3. Delivery time
because the daily shipment volume is relatively large, logistics colleagues are also very hard. Orders placed before 4:30 every day can basically be issued on the same day (except for company activities or major festivals), orders placed after 4:30 may be shipped the next day, please forgive me!
IV. Information about postage and express logistics companies
freight postage: Dear friends, don't be frightened by the high postage estimated by the system. Due to the inconsistent weight of the goods, the freight will be displayed relatively more normally after submitting the order! If you have any objection to the postage after ordering, please contact our customer service in time to help you modify the correct freight.
Then confirm the payment!
About Express Delivery: normal Jiangsu, Zhejiang, Shanghai and Anhui regions default STO Express, other regions: Yousu Express, Guotong Express and EMS economical Express, please contact customer service if you have any other requirements!
V. Transportation problems
our store has the obligation to provide buyers with information about the express delivery process, but we cannot bear the responsibility of express delivery (express delivery is not operated by our store, and we cannot control some unexpected situations and delays during transportation, I hope you can understand, if there is any problem
please ask the customer service, we will help you solve it as soon as possible). In addition, the quality of the delivery personnel of the courier company is uneven. If the staff with bad attitude and poor service, you can choose the courier company to complain. Please check the package face to face before signing the package
if there is any transportation damage or man-made damage, please contact us and we will file a claim with the Courier.
VI. Comments and suggestions
we attach great importance to your comments and shopping experience. If you are not satisfied, please tell us directly. We will actively improve and serve you well; dear friends, if you feel satisfied with our products and services, please inform your friends that we cherish and
the fate of every relative. I hope we can provide you with not only high-quality products, but also our service and enthusiasm!
Finally, I wish every dear friend to come and return with satisfaction! Thank you for your visit and support!