Buyers please note

Regarding the smell: The fabric of the umbrellas has undergone special coating processing to improve water resistance and UV protection. There may be a slight odor when they are first produced, but it will disappear after a few days of opening and drying. Please rest assured to use them.

About creases: After the umbrella is fully assembled and wrapped, it is placed inside the packaging, so when it is opened, there will be some creases similar to the concept of clothing.

Regarding the stitching holes: Since the umbrella surface is sewn together from triangular pieces, it is inevitable to leave stitching holes. This is especially true for umbrellas with coated fabric. Generally, these holes do not affect use, but if the umbrella is subjected to strong water pressure, it is inevitable that water will seep through the holes. Currently, there is no solution within the industry to address this issue. We sincerely apologize for any inconvenience and hope you understand and forgive this situation.

About the swaying of the umbrella handle: To ensure that the umbrella can be opened and closed easily, there is a gap between the umbrella frame and the umbrella handle, so slight swaying is normal and does not affect the use and stability of the umbrella.

1. Friendly Reminder:

When unpacking the umbrella carton, please remember not to cut open the box with a knife or scissors to avoid tearing the folded umbrella fabric inside. We guarantee that the goods will be shipped with complete and undamaged packaging. Please open the packaging in person when you pick up the goods to confirm that there are no damages or deficiencies before signing. If you find that the packaging is damaged, missing, or the goods are damaged in transit, please point it out and refuse to accept it immediately. At the same time, please contact our customer service immediately. We will deal with the relevant matters in accordance with the actual situation for you. If you have signed or someone else signed on your behalf, it will be considered that the packaging, quantity, and content of the goods are correct.

II. Disclaimer:

Please carefully inspect the packaging for any damage and the goods for any damage when signing for the delivery. If you find any damage to the packaging or the goods upon signing, please notify us immediately. If you discover any damage to the packaging or the goods after signing, the logistics company will not be responsible for it, and we will not assume any responsibility for any resulting losses.

III. Price Issues:

The website price is the factory price, excluding tax and printing and plate fees. For specific costs, please consult the customer service to confirm the fees agreed by both parties.

Color difference issue:

All the products on this website are photographed with actual items, but due to differences in computer monitors, settings, lighting, shooting environments, light intensity, and flash exposure, color differences are unavoidable. The colors shown in the pictures are for reference only and may differ from the actual colors of the products. The colors of the products should be determined by the actual items! We hope that our customers will understand this. Although we have tried our best.Please provide the Chinese text you want to translate, and I will translate it into English for you.The color difference of the picture will be adjusted. We do not support returns due to color difference issues. Customers who cannot understand or accept color difference issues should consider their orders carefully!

Five, [After-sales Service Issues]:

All goods in our store are inspected by specialists before shipment. Due to the busy business, it is impossible to avoid mistakes and quality issues. The goods are subject to the actual received items.

Refund and exchange commitment, as follows:

1Shipping error, the goods received do not match the order. Please take photos and videos and send them to our online customer service for confirmation. The after-sales team will then negotiate and handle the issue together.

2The product you received has obvious quality problems. Please take photos and videos and send them to the online customer service for confirmation, and then hand them over to the after-sales service. Both parties will negotiate to handle the problem.

3Return and exchange policy: Please contact our customer service within the day you receive the goods, and we will handle it promptly. If you need to exchange or return the goods, please contact us within 7 days of receipt.3天不足7The customer is responsible for the round-trip shipping fees, and items over seven days will not be eligible for returns or exchanges.

The return shipping cost for exchange is borne by the buyer.

Note: All goods and gifts are non-refundable. Please do not mix up goods that are not purchased from our store. Do not return goods from other stores.

Sixth, [Product Production]:

Please provide clear information for the umbrellas that need to be printed.Carbon Dioxide RemovalOrAIPrint the source file to ensure the quality of the printing, and simultaneously confirm with the online customer service the quantity, color, printing content, printing cost, plate fee, and the unit price of umbrellas. Please carefully check the rendering effect and confirm the printing content and details. Once confirmed, the printing content and material cannot be modified. The cost of modifying after confirmation will be borne by the buyer. The style ordered according to the requirements cannot be returned or exchanged.

7. Evaluation:

Each transaction is the result of the customer's trust and the hard work of our employees. If the customer is dissatisfied with the product, please contact customer service first, and we will definitely resolve it properly. When problems arise, let's be more calm and honest with each other, try to put ourselves in each other's shoes, and believe that any problem will be solved. We strive to meet every guest, and we are very welcome to honest and tolerant customers, believing that we can eventually become friends.

Thank you for the continued support from our new and existing customers.Exclamation mark

----------------------------------------------------------------------------------------------

Yiwu City Yingzi Umbrella Co., Ltd. is mainly engaged in wholesale and sales, and makes various low, medium, and high-quality advertising umbrellas, gift umbrellas, folding umbrellas, straight-stick umbrellas, sun umbrellas, golf umbrellas, children's umbrellas, hat umbrellas, bottle umbrellas, couple umbrellas, beach umbrellas, tents, raincoats, and other rainwear according to customer requirements.The company's product line includes a variety of products. Our products are sold in small, medium, and large cities across the country and are also exported to Taiwan, Malaysia, Hong Kong, the United States, South Korea, Japan, Southeast Asia, Europe, the Middle East, and other overseas markets. We have won the trust and favor of our customers with our dedicated service, good quality, and reasonable prices.

Company Mission: “Customer SatisfactionQuality assurance, serious work and responsible behavior”We have always been pursuing better pre-sales, in-sales, and after-sales services, and customer satisfaction is our wish.

The recognition and support of our customers are the driving force behind our progress. We warmly welcome both new and existing customers to come and discuss business and exchange information. We are willing to work with you to explore the market together.Share a bright future!