Pre-sales customer service

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  xiao Ming

after-sales customer service

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  xiao Ming

we have specially trained distribution and packing personnel who will distribute the goods as quickly as possible and properly package the buyer's goods. However, our shipments are increasing day by day, and because some best-selling products are out of stock too fast, products are often out of stock, especially in the peak sales season, the goods have been sold out just now, therefore, we do not rule out the possibility that some products are out of stock after placing an order. Therefore, sometimes it takes two to three days. We will try our best to arrange early delivery. If you have goods, try to deliver them on the same day. If some of them are out of stock, they will be ready within three days. Please forgive me!
 
Solution to the shortage problem: generally, we will contact the buyer to inform the reason for the shortage, and obtain the buyer's consent to change the style or color, etc. If the buyer cannot be contacted, the default principle is to deliver as much as the goods can be delivered according to the order. The remaining payment will be returned to the buyer in 100%.

If it is a courier company, it is usually delivered to the door. But in remote areas, buyers need to pick up their own products.
If it is a logistics company, buyers are basically required to pick up the goods at the local logistics company outlets and pay the transportation fee.
 
Special note: we will have an eye-catching label of "fragile-with care" on all shipping cartons. In addition, express delivery and logistics companies are advised to pay attention to fragile-with care when shipping. Therefore, please check the outer packaging when receiving the goods. If there is serious damage, cracking or opening, please ask the logistics company or express company for compensation on the spot. If it cannot be solved, please contact us immediately, however, we will not accept the response after signing. Please pay attention to protecting your rights and interests. Thank you!

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