• Enquiry: contact us by email, phone call, fax, Instant tools (Trademanager, MSN, Skype) and let us know your enquiry.
• Discussion: specify the items you desire, confirm specification; OEM/ODM consultation.
• Quotation: Prices offered and accepted.
• Place order as per contract or discussion.
• Proforma invoice offered to double confirm the order for both-side records.
• Payment settled.
• Order completed under our arrangement.
• Goods shipped as per contracted term.
• Goods arrive at local port or warehouse, depending on contracted term.
• Support & re-ordering.

• Your inquiry related to our product & price will be replied within 24hours.
• Well-trained & experienced staff are to answer all your inquiries in English of course.
• Working time: 9:00am - 6:00pm, we will online at night if any technical support needed. Monday to Friday (UTC+8).
• OEM & ODM projects are highly welcomed. We have strong R&D team here to help.
• Your business relationship with us will be confidential to any third party.
• Good after-sale service offered, please get back if you got question.

Please kindly check the packages after you receive the goods, if you got wrong products/ quality problem/ short quantity, please get back to us as priority. Please note that you need to send us pictures of the defective items concerning this, and we will consider to replace or refund accordingly.