Q1: Can I get any samples?
A1: Fabric cuttings are free.Garment samples will be charged first,then refund with production.
Q2: What is your MOQ?
A2: 1pc for ready to ship styles and our designs.50 pcs for Custom styles.(Special material to be discussed)
Q3: What is your delivery time?
A3: Sample lead time is 2-7 days. Production Lead time is 7-14 days.(Special material to be discussed)
Q4: Can you provide OEM/ODM service?
A4: YES, we work on OEM/ODM orders. Which means size, material, quantity, design, packing solution, etc, will depend on your requests, and your logo will be customized on your products.
Q5: If I don't have my own design, how to do?
A5: Our designer develop more than 300 styles and artworks each month, you can choose from ours.
Q6: Can I have my own color?
A6: Yes.
Q7: Can you print on fabric?
A7: We have own digital print machines which can make print on silk, cotton, linen, tencel, rayon, polyester ...... We also can do screen print in our nearby factory which have 15 years print experience.
Q8: What file you want for print?
A8: We need files like PDF/AI/JPG/TIF/PSD/AI over 150 dpi.
Q9: How to confirm the quality?
A9: Always a pre-production sample before mass production; 100% Final Inspection before shipment.
Q10: Where is the factory? Is it possible to visit your factory?
A10: We have 2 factories located in Hangzhou and Jiaxing city, Zhejiang province. Near Shanghai Pudong International Airport and Hangzhou Xiaoshan Airport.
Q11: Why choose us?
A11: 1. Low MOQ.
2. Variety of fabric, and textile products
3. Own design and R&D team
4. Own machines and tailor workers
5. Quick response: sales on line 24 hours, products making 1-10 working days
6. Experience of working with big customers
7. Shipment: even can deliver to customers' customer if need
Q12: Shipping Method and Shipping Time?
A12: 1. Express courier like DHL, Fedex to AUS and USA, and TNT to European, etc. Shipping time is about 5-12 days depends on country and area.
2. By air port to port: about 7-12 days depends on port.
3. By sea port to port: about 20-35 days 4. Agent appointed by customer.
Q13: What's the payment?
A13: We accept T/T, D/A, D/P, Western Union and PayPal. If could, we suggest to pay through Alibaba. Cause it can get full protection for your order.
